Job Description

Pay: $21.89 per hour

At Great Wolf, the Public Area Supervisor brings joy to families through active involvement in daily housekeeping and lodge operations. This leadership role is critical in executing on business requirements, supporting the housekeeping team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Essential Duties & Responsibilities

Supervises daily public area operations to ensure cleanliness of public areas to lodge standards and ensures completion of daily tasks and assignmentsEnsures all public space, storage, back of house areas, are safe, clean, and organized; and closets are properly inventoried and stocked for each shift.Schedules daily assignments, daily and weekly projects, and optimizes staff to ensure lodge cleanliness, proper floor care, carpet-cleaning projects.Provides coaching, encouragement, and recognition to pack members regularlyUnderstands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack MembersResponds to pack/guest concerns or requests and escalates to leadership or other departments as appropriateUnderstands and participates in scheduling of staff, execution of labor management and forecastingConducts daily stand up meetings with Housekeeping pack to prioritize the day and facilitates feedback from Pack MembersMonitors performance of staff, providing real time feedback and coachingParticipates in recruitment and selection of talent for the housekeeping teaPartners with department leaders to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPParticipates with leadership in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.Maintains quality of operation by ensuring service excellence, ensuring adequate inventory levels, and operational equipment by troubleshooting, maintenance, and/or calling for repairAssists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Required Qualifications & Skills

High School diploma or GEDPrevious experience with janitorial, laundry, housekeeping, or similar experienceExperience and basic knowledge of Microsoft Office and general software systemsDemonstrated customer service, conflict resolution, employee engagement, retention and team building skillsProficient in both written and spoken EnglishAbility to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

Previous experience in a leadership/supervisory capacityPrevious cleaning experience at a high volume hotel or public facilityBilingual, English and Spanish

Physical Requirements

Able to lift up to 30lbsAble to push/pull up to 100lbsAble to bend, stretch, and twistAble to stand and walk for long periods of timeAble to climb multiple flights of stairs on daily basis and walk frequentlyAble to work with chemicals according to directions

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)