I.              Position Summary:

Under direct/indirect supervision, the Public Safety Dispatcher (I) perform a full range of telephone operational duties in a 24-hour facility.  Receives and records emergency and routine business calls; process and prioritize incoming calls for police, security, and MCHS.

I.              Qualifications:

            A.        Education:

High school diploma or G.E.D. certification

B.        Certification:

Public Communicator License required upon hire or transfer to department.

            C.        Training and Experience:

Ability to read, write, understand and follow oral and written instructions; accurate typing skills; create a positive attitude toward the department. Ability to maintain consistent composure.  Ability to speak clearly, calmly and authoritatively to persons who may be rude, confused or frightened; effective telephone skills.  Must have a current Texas driver license.

II.            Unusual Physical Demands and Working Conditions:

Willingness and/or ability to work rotating shifts, holidays and weekends; work on an on-call basis, work overtime; work irregular duty assignments; work under undesirable and hazardous conditions; conform to department grooming standards/ successfully pass a personal background investigation, medical physical, drug screen, psychiatric examination, dispatch aptitude test and oral interview; work alone; attend educational sessions as required; travel out of town for one day or more.