Overview

Provides administrative support to the public safety department.

Responsibilities

Provides customer service; answers a variety of questions from public officials, law enforcement organizations, and the public.

Submits monthly crime reports and statistics to the FBI through the National Incident Based Reporting System (NIBRS)

Serves as the Terminal Agency Coordinator (TAC), acting as liaison between the SBI’s Division of Criminal Information (DCI) and the Company Police Department; adds and deletes users from DCI, CAD and other specialized computer systems used in law enforcement work; coordinates audits of system.

Interfaces with the DCI regarding officer training, certification, validation of records and audits.

Serves as the CJIS compliance officer and interfaces with CJIS regarding officer training, certification and validation of records and audits.

Handles accounting and budgetary functions for the department including receiving all invoices and approving for payment; purchasing operating supplies and materials in consultation with leadership as needed; may provide recommendations on equipment and technology upgrades to the Director.

Handles confidential or sensitive technical information in an appropriate manner, often representing the department head to outside sources of services needed; maintains department personnel files; manages destruction of records in accordance with record retention schedules.

Assist with the systems communications center and support telecommunications personnel dispatching and monitoring calls; schedules personnel and serves as a telecommunicator when needed.

Qualifications

High school graduate; associate degree preferred in related field: office management, criminal justice, business administration, public administration; at least five years’ related experiences. Prefer public safety, law enforcement or administrative support related experience. Significant experience may be accepted in lieu of education or formal training.

Requires the ability to successfully pass a thorough criminal background check; obtain DCI, Notary Public, Telecommunicator and access control certifications within 6 months of hire.  Valid NC drivers license with good driving record required. 

Personal computer skills, office automation skills, typing skills, public speaking or presentation skills, strong interpersonal and verbal communication skills, strong writing skills, statistical analysis skills. Must have ability to obtain Galaxy operator certification, utilize the PremiSys Software Systems to create identification badges. and utilize CAD, RMS, Quartermaster MDIS.