DEPARTMENT: Public Safety JOB TITLE: Public Safety Team Member – Convention Center REPORTS TO: Public Safety Manager FLSA: Hourly Part- time, Non-Exempt Compensation: Up to $18.00/hour, depending on experience * * * * * POSITION SUMMARY Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs. MAJOR RESPONSIBILITIES + Responsible for maintaining security of the interior and exterior of the building by conducting patrols of the premises on a regular basis. + Greet employees and guests and verify their identity in a welcoming and friendly manner. + Communicate positively and professionally with co-workers, vendors and clients. + Assist in emergency situations including evacuation and injury. + Monitor and authorize entrance and departure of employees, visitors, and other persons. + Monitor and operate the security cameras and associated equipment. + Conduct regular inspections of all floors and levels. + Write reports; report any malfunctions, misconduct or operational and safety issues. + Interview victims and witnesses; write incident reports as necessary. + Follow and adhere to policies and procedures needed to maintain security within the venue and perimeters. + Work closely with operations staff to meet visitors and event needs while maintaining safety and security measures. + Respond immediately to fire control center to locate, acknowledge and silence alarm. + Respond to all safety and public safety calls in a professional and timely manner. + Document, in writing, all activity, movement and repairs in appropriate log ensuring all incidents are accurately described. + Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management + Gather all initial and applicable information from persons involved in security or safety related incidents. + Log vendors/visitors in and out as needed. + Log keys, radios, badges and PPE in and out as needed. + Report, document and maintain records of incidents using the incident reporting form. + Maintain patron, employee, and company confidentiality. + Work in compliance with the provisions of the Occupational Health & Safety Act + Other duties as assigned. + KNOWLEDGE, SKILLS & ABILITIES + A minimum education level of: High School Diploma or its equivalency is required. + 1-2 years of related work experience. + Must be able to read, write and communicate fully and fluently in English. + Prior experience in the public safety/security field, monitoring a large CCTV network and a familiarity with camera operations and video retrieval preferred. + Valid driver's license required. + Friendly, diplomatic, and outgoing attitude. + Excellent interpersonal and communication skills. Must be a team player and able to get along well with others. + Ability to stand for long periods of time, climb stairs and work in all variations of outdoor weather conditions. + Effectively perform and respond in crisis situations and to be able to work under pressure without the loss of composure. + Have sound reasoning and exhibit maturity in decision-making. + Ability to memorize, recollect, and quickly retrieve relevant information. + Skilled at interacting effectively and calmly with angry or emotional patrons and/or employees during intensely aggravated circumstances. + Ability to assess and evaluate situations effectively. + This position requires the ability to apply independent judgment and discretion, as well as the identification, analysis and resolution of security-related matters + Ability to operate radio or telephone equipment to communicate critical information to management and public safety/security personnel on location while following established protocols and notifying emergency services. + Must be flexible (nights and weekends required), have a sense of urgency, be able to respond quickly and resourcefully to internal and external issues