Position Number: 010211 Department: Safety & Security (Adm) Employment Type: Permanent - Full-time Months Per Year: 12 Essential Duties and Responsibilities: + Responds to emergency and non-emergency calls for assistance and information. + Provides dispatch and communication support services for police (including rangers), fire, emergency, and related services. + Operates a multi-line telephone console system, alerting system, and LiveSafe + alerting system Translate information to the appropriate codes. + Determines and assigns the level of priority of the call and enter the data into a + computer-aided dispatch system for radio dispatch purposes. + Performs crisis intervention services, ask vital questions to ensure the caller + receives proper emergency response agency. + Transfers Fire and Medical needs to appropriate dispatch centers. + Monitors and operates a radio console and computer equipment. + Receives and responds to a variety of emergency and non-emergency services and complaints. + Asks questions to interpret, analyze and anticipate the caller’s situation as to + resolve problems, provide information, dispatch emergency services, or refer + callers to other agencies. + Dispatches and coordinates the responses of public safety agencies. + Identify appropriate number and type of equipment or apparatus to dispatch. + Enters and modifies information into local, state and national computer databases. + Monitors and responds to a variety of technical systems and alarms. Minimum Experience / Education: Minimum Preferred Qualifications: High School diploma and sufficient experience to demonstrate ability to work under pressure. Journey level requires an additional one year of experience. University Preferred Qualifications: High School diploma or equivalency and one year experience as a public safety telecommunicator. Preferred Education Skills and Experience: + Previous experience as a Public Safety Dispatcher with 1 year of experience. + Experience in the performance of general telecommunications duties, including emergency call response, dispatching police, medic, and fire to assist. + Ability to perform effective under pressure; and understanding of all policy and procedures, + Ability to effectively use and maintain telecommunication equipment and the ability to effectively perform telecommunications duties. + Proficiency with computer systems such as Microsoft; Google Suite with ability to learn other computer programs/systems. + Strong attention to details.