PUC Compliance Specialist 1 Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4788771) Apply  PUC Compliance Specialist 1 Salary $50,836.00 - $77,321.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2025-16038-G3401 Department Public Utility Commission Division PU One Call Opening Date 01/15/2025 Closing Date 1/29/2025 11:59 PM Eastern Job Code G3401 Position Number 50280279 Union AFSCME Bargaining Unit A4 Pay Group ST06 Bureau / Division Code 00171000 Bureau / Division Bureau of Investigation & Enforcement Worksite Address 400 North Street City Harrisburg, Pennsylvania Zip Code 17120 Contact Name Shannon Marciano Contact Phone 717.787.8714 Contact Email ra-puchr@pa.gov + Description + Benefits + Questions THE POSITION Are you looking for an interesting job using your investigative skills with underground utility cases along with interactions with many different agencies and the general public? If so, then the Pennsylvania Public Utility Commission (PUC) has just the position for you! The PA PUC is currently seeking an ambitious, detail-oriented PUC Compliance Specialist 1. Apply today to embark upon an exciting and fulfilling career path! DESCRIPTION OF WORK As a PUC Compliance Specialist 1, you will work within the Damage Prevention Section of the Bureau of Investigation & Enforcement to perform investigations of underground utility damage cases that are reported to PUC or through the Pennsylvania One Call System (POCS). Work involves investigating and reviewing reports of alleged violations of the Underground Utility Line Protection Law (UULPL) along with providing correspondence to individuals who are subject to enforcement proceedings. This professional contacts parties that are involved in alleged violations and conducts field investigations, primarily by telephone and written interrogatories. Additional duties include creating and maintaining detailed records of all investigations along with assisting in the preparation of testimony for hearings before the administrative law judge regarding alleged violations of the UULPL. Other duties may be assigned by the supervisor as necessary. Work Schedule and Additional Information: + Full-time employment + Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch. + Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report to the headquarters worksite daily, unless eligibility requirements have been met and telework has been approved. Management may discontinue any telework arrangement at any time, for any reason. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. + To be eligible to participate in telework, the employee's alternate (telework) worksite must be within a reasonable travel distance of Harrisburg and within the Commonwealth of Pennsylvania. Please direct all questions regarding reasonable distance and the type of available telework to the PUC Human Resource Office at ra-puchr@pa.gov or 717.787.8714. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + A bachelor’s degree and one year of experience in utility regulation; or + An equivalent combination of experience and training. Other Requirements: + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 How much full-time experience in utility regulation do you possess? + 1 or more years + 6 months but less than 1 year + Less than 6 months + None 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How much college level coursework have you completed? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + 120 or more credits + 90 but less than 120 credits + 60 but less than 90 credits + Less than 60 credits + None 04 How much college level coursework have you completed in paralegal studies, legal writing, technical writing, or occupational/environmental safety? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org (”www.naces.org”target=_blank”) and clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + 6 or more credits + 3 but less than 6 credits + Less than 3 credits + None 05 If claiming any credits in the above question, please list your qualifying course(s) in the text box below. If you do not possess any of the credits listed above, type N/A in the text box below. 06 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page. (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3) + Yes 07 WORK BEHAVIOR 1 - REVIEW AND ANALYZE INFORMATION Reviews Alleged Violation Reports, incident reports, complaints, and financial documentation for acceptability/completeness and compliance with rules and regulations. Reviews investigative reports to determine what violations have been committed and recommend appropriate course of action (fines or education) to committee or a vote to approve/deny/modify. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience analyzing information/reported data. My analysis included a verification for accuracy of content and ensuring compliance. I was responsible for determining the appropriate course of action. + B. I have experience analyzing information/reported data. My analysis included a verification for accuracy of content and ensuring compliance. Someone else was responsible for determining the appropriate course of action. + C. I have successfully completed college-level coursework related to data analysis, analytics, or auditing. + D. I have NO experience or education related to this work behavior. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. + The name of the employer(s) where you gained this experience + The type of document(s) you amalyzed and for what purpose + The actual duties you performed + Your level of responsibility 09 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 10 WORK BEHAVIOR 2 - WRITTEN COMMUNICATION Writes investigative documents including reports, letters, and other correspondence to bring stakeholders into compliance with utility laws, rules, and regulations. These documents include: violations discovered, appropriate utility rules/regulations, corrective action required, penalty assessments, and time limits for corrective action. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience independently writing and ensuring the accuracy of reports, letters, and other documents related to investigations. + B. I have experience assisting with writing reports, letters, and other documents related to investigations; OR I have experience independently writing and ensuring the accuracy of reports, letters, and other documents unrelated to investigations. + C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, or journalism. + D. I have NO experience or education related to this work behavior. 11 In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. + The name of the employer(s) where you gained this experience + The type of documents you have written + The actual duties you performed + Your level of responsibility 12 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 13 WORK BEHAVIOR 3 - TECHNICAL ASSISTANCE Provides technical assistance to industry representatives, attorneys, government agencies, and agency staff to interpret information concerning various requirements pertaining to utility regulation and motor carrier information. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience interacting with internal and external parties to understand concerns and explain public utility-related rules, regulations, or policies. I was responsible for answering general questions and providing technical assistance. + B. I have experience interacting with internal staff to understand concerns and explain compliance information. I was responsible for answering general questions and providing technical assistance as necessary. + C. I have successfully completed college-level coursework related to communications, public speaking, or public relations. + D. I have NO experience or education related to this work behavior. 14 In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. + The name of the employer(s) where you gained this experience + To whom you provided technical assistance + The topics on which you answered questions and provided technical assistance + Your level of responsibility 15 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours 16 WORK BEHAVIOR 4 - DOCUMENTATION/RECORD KEEPING Enters information into a database for all investigations. This includes all information associated with the investigation such as correspondence to and from all parties involved and documentation of steps taken. Monitors and updates the database when new information is received or when changes occur. Retrieves information from the database when cases cross-reference each other or to research old cases to determine how fines should be applied. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience maintaining and utilizing a database including entering accurate and complete information, monitoring and updating information, and retrieving information as needed. + B. I have experience entering accurate and complete information into a database. + C. I have successfully completed college-level coursework related to records management, records retention, or record keeping. + D. I have NO experience or education related to this work behavior. 17 In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you claimed you have no work experience related to this work behavior, type N/A in the text box below. + The name of the employer(s) where you gained this experience + Your experience maintaining and utilizing a database + Your experience entering information into a database + Your level of responsibility 18 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov