POSITION SUMMARY

Under remote supervision from Risk Manager, the Risk & Insurance Generalist supports all activities of the Risk Department including administrative tasks for primary casualty liability insurance with a specific mission of claims management for Workers’ Compensation, Commercial Auto and General Liability claims.

ESSENTIAL JOB FUNCTIONS Coordinates and collaborates with each facility’s T&C and Safety Team to ensure effective management of WI’s WC claim, medical treatment progress, expected return to work and other important priorities for each location and/or situation. Perform administrative tasks and support for primary casualty insurance programs including, but not limited to Certificates of Insurance (COI), vehicle insurance cards, questions regarding coverage, claims reporting, and general claims process. Provide communication and coordination of priorities with Risk Manager to support company objectives. Analyze current status/performance for different risk areas and recommend specific actions that will produce measurable change. Respond to and/or manage the process for other claims such as Commercial Auto and General Liability. Improve effectiveness of early claims decision-making including claim validity and/or review of possible fraudulent or exaggerated claims. Ensure new claims are successfully launched and IWs are connected to the T&C, Safety, Risk and CSS/Travelers Team and understand the WC process. Other duties as assigned. MINIMUM QUALIFICATIONS Bachelors degree in relevant business field or four (4) years’ equivalent work-related experience Two (2) years experience as a workers’ compensation claims adjuster Two (2) years experience in commercial insurance processes including policy renewal, documentation, compliance and administration of certificates of insurance, auto insurance cards and other insurance activities.

License/Certifications

Formal training and/or certification in Workers’ Compensation such as Certified Worker's Compensation Specialist (CWCA).

Preferred Qualifications

General Insurance certifications (i.e. Certified Insurance Counselor (CIC). Fluency (written and spoken) in both English and Spanish. KNOWLEDGE, SKILLS AND ABILITIES (KSA’s) Knowledge of Workers’ Compensation laws and processes in state of hire. Understanding of concepts of insurable risk, commercial business insurance, insurance structures and coverage with support of company insurance broker. Ability to identify complex problems, review information to develop and evaluate options then implement solutions Proven organization skills, including the ability to multi-task and manage multiple projects to meet various deadlines in a fast-paced environment while presenting a professional demeanor Excellent verbal and written communication skills Ability to build and maintain strong relationships. Advanced knowledge in Microsoft Office, including Outlook, Publisher and PowerPoint

ENVIRONMENTAL/WORKING CONDITIONS

Remote position preferably based in Central or Western United States. Ability to travel for training during first year as well as travel to work with local T&C and Safety Teams (up to twice per year). Area in home from which to work.

 

PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; talk and/or hear. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee is frequently required to stand, talk and hear. The employee must occasionally lift or move office products and supplies, up to 20 pounds.