Returning Candidate? Log back in! Pump Field Service Manager Job ID 4925 # Positions 1 Category Customer Relations/Training - All Country United States City Tucson State AZ Overview

The Customer Service Manager or Pump Field Service Manager (FSM) provides on-site and remote technical support to ensure quality installations for the Rain Bird Pump Systems. The Pump FSM improves the quality of the pump service network throughout the US and international markets by recruiting talented technicians and business partners. The position would require hosting formal training sessions for internal and external technicians, engineers, and customers.  This role may require up to 50% travel.

Responsibilities Host formal training for field technicians both locally in Tucson and at remote locationsImprove the level of training to our field service networkRecruit talented field service personnel locally situated to grow field service networkManage the performance of the external field service networkProvide technical phone/email support to customers, distributors, and field personnel.Provide diagnostic troubleshooting of pumps, motors, filters, VFDs, PLCs, Radios, cellular modems, and irrigation components to include valves, rotors, electronic controllers, flow sensors, and other products.Travel to work with on-site technicians as required for installation, maintenance, or repair projectsTrack, report, and follow-up on product and technical issues using established escalation processes.Identify, document, and execute improvement projects to ensure field support personnel have adequate troubleshooting and operation manuals. Qualifications

MINIMUM QUALIFICATIONS:

 

S. Degree in Mechanical or Electrical Engineering15 years of relevant experienceStrong troubleshooting skills: mechanical, electrical, and communicationsStrong verbal and written communication skillsExcellent interpersonal skillsAbility to work closely with co-located and remotely located colleagues.Understanding of integrated mechanical and electrical systems

 

DESIRED QUALIFICATIONS:

 

Fluency in Spanish or other foreign language(s)Experience with programming to include Programmable Logic Controller, modem, radio, and VFD programmingIrrigation, golf course service and Golf/Landscape Central Control programming experienceExperience in electrical or mechanical engineeringExperience with personnel management and project management

 

Rain Bird is an Equal Opportunity Employer.

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