As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

The role:

Global Operations Punctuality Delivery Manager 

An integral part of the Punctuality Team embedded into the Integrated Operations Control Centre. This role will identify opportunities and drive improvement to the on-the-day performance.  Tracking and documenting performance drivers and opportunities, through operational insight, data analysis and reporting.

This role is a shift role based in the IOC at WTS.

What you’ll do:

Support the delivery of punctuality improvement strategy for the BA Global OperationProvide updates on performance throughout the dayWorking closely with the IOC teams to highlight opportunities to improve on the day performance turning these opportunities into tangible change initiativesSupport delivery of punctuality initiatives (e.g Firstwave)Complete on the day analysis into problem areas and support new initiatives to mitigate reoccurring issues and trendsHas overall accountability for delay allocation change requests post event from all areas of the businessOn the day analysis of operational challenges relating to performance to ensure that senior stakeholders have an accurate viewSummarise trends and performance opportunities on the day of operationProvide operational overview and analysis both in the moment and retrospectivelyIdentify causal factors in the operational performance and makes suggestions for improvements where appropriate, or for further investigation

What you’ll bring to British Airways:

Understand and interpret complex, unstructured and conflicting data and convert to actionable insights for senior leadersPrioritise activity through strong planning and organisations skillsProblem solver continuously striving to find ways to do things betterExcellent resilience and can cope well with pressureStrong communication and project management experience with the ability to promote the need for change as well as deliver changeStrong planning, organisation, numeracy and analytical skillsProblem-solving – thrive working in ambiguity, evaluating complex problems, finding effective solutions, presenting results, and making decisions in a clear and informative manner.Critical thinking – disciplined thinking that is logical, open-minded, and informed by evidence comes naturally.Demonstrated ability to manage ambiguity balancing the often conflicting demands to protect business performanceProven ability to build and maintain strong relationships

Your experience:

Understanding of the British Airways 24/7 operation, its complexities and driversUnderstanding of aircraft turnUnderstanding of punctuality opportunities

What we offer:

We believe that all the people who work with us should feel valued for the part they play. It’s one of the reasons our rewards go far beyond a competitive salary.

From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.

At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

We never stand still, and we don’t expect our people to either.

Inclusion & Diversity

At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.

Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves. We’re looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.