• Make recommendations to immediate superior for any areas that could improve the work environment or improve guest satisfaction.
\n• Be aware of all hotel activities/promotions/facilities and help to promote them.
\n• Be aware of the hotel's security, fire and safety regulations and procedures.
\n• Maintain a clean and tidy working area at all times.
\n• Develop healthy & congenial working relationships with staff in the department and in other departments.
\n• Relieve any colleagues during meal breaks or absences.
\n• Maintain good personal hygiene, professionally well-groomed with name badge.
\n• Report for duty punctually at all times or personally notify supervisor if unable to do so.
\n• Give equal importance to heart of house areas as for front of house areas.
\n• Make sure you understand and adhere to the hotel's Operations Manuals/Policies and employee handbook.
\n• Do not take any actions, which are detrimental to the hotel operations, management, owning company or against applicable laws.
\n• To ensure confidentiality of all information regarding guests/staff/hotel operations is not disclosed to unauthorized persons at any time.
\n• To be flexible and undertake any other reasonable duties and responsibilities as assigned, including re-deployment to alternative departments/areas if required, to meet business demands and guest service needs.
\n• Assist in building of an efficient team of junior employees by taking an active interest in their welfare, safety and development.
\n• Check daily performance of all staff according to departmental operations manual standards and take corrective training where guided or required.
\n• Help staff ‘Hands On’ at all times.
\n• Perform duties common to other supervisory level positions if necessary.
\n\n
\n\n\n\n\n