Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III team member in the Payments Technology group, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities

Provide accurate testing estimates during daily scrum calls.Document and execute test scenarios by identifying specific scenarios and writing test scripts using Business Driven Development.Utilize test automation tools (Selenium/Cucumber/) for efficient and timely end-to-end test execution, requiring previous experience in automated testing.Partner closely with Operations, Product, and Technology groups.Identify opportunities to accelerate and synergize testing processes for assigned projects and share information with team members for validation before implementation.Monitor and report testing defects and manage the re-testing process.Validate and present test results for internal sign-off.

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services3+ years of experience with Manual/Automation testingDemonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloudExperience in Agile project deliveryExperience defining requirements, document user stories, and execute test scripts with a strong understanding of testing processes.Experience managing multiple projects and personnel to meet stakeholder expectations, while building and nurturing relationships across business lines and locations.Experience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Experience with one or more general purpose programming languages and/or automation scriptingBachelor's degree in a technology related fieldExperience with functional and regression testing within the Financial Services industry.Working understanding of public cloud