About the team

Dialpad’s QA (Quality Assurance) team is responsible for ensuring the quality of software products and applications. This team works closely with developers, designers, and stakeholders to help  identify and fix any issues or defects in the software. The QA team's primary objective is to deliver a high-quality, reliable, and user-friendly product to end-users.

Your role 

We are seeking a highly experienced and skilled Senior Test Engineer to join our team, specializing in the testing and quality assurance of phone and video conferencing devices. The ideal candidate will have 8 to 14 years of experience in testing complex hardware and software systems, with a strong focus on audio and video technologies.

This role is crucial in ensuring that our products meet the highest standards of quality, reliability, and user satisfaction.

Upon offer, the  candidate will support the functional validation against requirements for new feature support for the various  Desk Phone and Video Conferencing Devices.

The candidate will support Bug Fixes Validation, and Regression test activities on the CCaaS Project and contribute towards the overall Test automation initiatives.

What you’ll do

Collaborating with stakeholders to understand application requirements of new features, and user expectations. Identifying test scenarios, test cases, and test data to ensure maximum test coverage. Defining the scope of manual and automated testing based on the application's complexity and criticality. Executing Functional test cases and automated test cases for the Poly, Yealink and Cisco audio/video devices. Create and Maintaining test cases and scripts within the Test Management System. Analyzing test results and investigating test failures to identify root causes and provide detailed reports. Collaborating with cross-functional teams, including developers, designers, and product managers, to align on testing objectives and requirements.

Skills you’ll bring

6 to 8  years of qualitative work experience in testing VoIP, Telecommunication Systems, and Communication technologies. Experienced in Configuration & installation of AV devices, eg, Poly, Cisco, Yealink, Logitech, Microsoft Teams. Extensive experience in testing audio/video technologies, including codecs, streaming, and real-time communication. Perform routine testing and problem diagnosis for AV equipment such as microphones, speakers, amplifiers & Display Equipment. Videoconferencing experience including operation, call set-up and equipment. Experience with network testing tools and techniques, including Wireshark, traffic simulators, and protocol analyzers. Experience with WebRTC and SIP protocols is a plus. Strong problem-solving skills. Excellent written and verbal communication skills. Ability to work on multiple simultaneous projects/initiatives. Experience in working with Analytical or Statistical Data is a plus.

Benefits and perks

Benefits and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.