This position is ON SITE at our office located in Coimbra, Portugal

About Intermedia

Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you.

Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years!

Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back!

This position is ON SITE at our office located in Coimbra, Portugal

Are you ready to make your mark?

Position Summary

Intermedia is looking for an experienced QA Test Engineer with a demonstrated track record of delivering quality software in a fast-paced agile environment. As a Voice QA Engineer, you will design and execute a variety of manual and automated test procedures that verify the integrity and functionality of our Hosted PBX, phone provisioning software, and IP phone hardware prior to deployment on Intermedia’s production network.

This includes performing comprehensive testing on various IP phone models from different vendors, ensuring feature stability, call quality, and seamless integration with our systems. Alongside using the product’s extensive support tools, you will also utilize industry standard tools like Wireshark to capture and analyze network traffic, identifying and troubleshooting issues related to call quality, connectivity, and protocol compliance.

Responsibilities

Perform integration and regression testing on a variety of IP phone models from different vendors to ensure stable feature functionality across various firmware iterations. Use Wireshark to capture and analyze network traffic during phone hardware testing, identifying and troubleshooting issues related to call quality, connectivity, and compliance Analyze product design and requirements specifications, and translate them into a detailed, methodical testing strategy Document, report, and track software defects using Jira Manage and maintain multiple QA projects with minimal guidance Work remotely as part of an integrated team Install, configure, deploy and debug software using an enterprise-level test lab Utilize black, white, and gray-box techniques to ensure quality and functionality of Voice systems and software

Required Skills

3+ Years professional QA experience in a complex software development environment Fundamental understanding of network technologies, including TCP/IP, NAT, DHCP, and subnetting, along with proficiency in using related tools such as tcpdump and Wireshark Hands-on experience testing in Linux and Windows environments Demonstrated understanding of the complete software development lifecycle process Excellent communication, collaboration, reporting, analytical, and problem-solving skills Ability to triage issues on-the-fly, react well to changes, and multi-task on multiple products and projects.

Desired Skills

Telco/VOIP experience desired Familiarity with HTTP and SIP protocols desired

Diversity, Inclusion, and Equal Opportunity

We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.