QA Manager Location: Bandung, ID, 40256 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the role + This role leads the BC Quality team in Indonesia based at the Bandung factory and partners with the Plant Manager for operational matters. The person is responsible for ensuring the design and implementation of quality and food safety management systems, maintenance of operational quality, hygiene & sanitation practices, ensuring compliance with regulatory requirements, overseeing the release of the approved finished products that meet sensory and quality standards to customers, address all internal/external quality audits, consumer feedback and complaints. The role also supports BC Cocoa's business on the quality of 3rd party sourced products, distribution & supply chain quality and new product introductions. Person is also a key liaison for local incident and crisis management as well as partners with plant teams and commercial organizations on engagement with national and key customers. Key responsibilities include Safety / Security / Hygiene + Work with relevant departments to supervise the implementation and maintenance of all safety, health and environmental procedures by company policies and standards. + Lead managing factory GMP, hygiene & sanitation procedures and ensure that standards are consistently improved and corrective actions are timely and effectively taken. Food Safety and Quality System Management – System Compliance + Ensure compliance with all ISO, HACCP, HALAL standards and customer/external audit requirements; + Prepare and complete internal, customer and third-party audits; + Build up good relationships with local authorities and assure full compliance with national and international quality/food safety-related legislation; + Work closely with Regional and Global QA to implement BC global quality standards; Food Safety and Quality System Management – Lab Operations, Measurements and Testing + Oversees lab operations to ensure that analytical procedures, records and reports are released promptly for specified requirements; + Ensures that BC-specified analytical procedures are implemented in the labs; + Internal calibration checks on Lab related equipment and schedules calibration of equipment requiring outside calibration; + Maintain measurement system data recording and integrity; + Food Safety and Quality System Management – ensure that documentation practices at the site are as per BC global standards + Controls and reports all non-conformance products as per documented procedures + Ensures completion of all customer-required testing at internal or external labs + Reports production quality through Certificate of Compliance or Analysis as specified by the customer Food Safety and Quality System Management – Customer Relationship + Works closely with Sales, Customer Service and larger CSD for management of product quality and compliance + Works with production and customer to determine optimized process settings to assure specified requirements are met (specifically during sampling and product qualification process) + Input on periodic customer visits where needed; + Leads the customer complaint process, investigation, and CAPA process; + Complete survey and questionnaire and answer technical questions from customers; Food Safety and Quality System Management – Supplier Management + Maintains a list of approved and audited suppliers and sub-contractors as per requirement; + Closely work with purchasing/sourcing on new suppliers development; + Conducts for cause and periodic operational review of suppliers in partnership with Global Supplier Quality organization + Maintains trends of supplier quality performance and takes proactive/reactive steps for improvements Productivity Improvement + Prepare, monitor and control departmental expense budget; + Efficiently support production and other departments on quality-related affairs to enhance timely supply or problem-solving. + Ensures that the QA team is sufficiently resourced and trained to manage plant operational needs. People Management + Ensure all team members understand and follow company policies and procedures. + Provide training and supervision to all personnel performing quality testing within the quality lab and on the production floor + Manage the team ensuring staff are motivated, trained and ready to achieve objectives, in a positive and collaborative environment. + Develop management talents necessary to achieve short and long-range objectives by effective direction, coaching and training according to overall manpower planning; Quality by design + Ensure that the production facility, warehouse, labs, etc. are designed to ensure man and material movement that prevent defects & errors + Provide inputs into hygiene and sanitary standards for equipment, facilities, labs and external areas + Ensure the facilities and equipment are qualified/validated to meet the design quality specifications + Work with the PD team to ensure that quality specifications and assurance are built in from the design stage of NPIs. Continuous Improvement + Work with the CI team to continuously develop best practices in the lab, operational quality and QA systems + Continuously look at avenues to reduce waste and variation in manufacturing, packaging and lab operations + Optimize quality system /WI in line with customer requirements and benchmarking. Travel requirements: 20% About you + Bachelor's Degree or above in Biology/Chemistry/Food Technology/Biochemistry/Chemical Engineering + Deep understanding of quality systems based on ISO9001, HACCP, BRC and Halal certifications + Language – fluent in English and Bahasa + 10 – 15 years of working experience in QC / QA in the food industry + Experience as Site QA Manager + Preferable experience in manufacturing, production operations, or projects + Technical knowledge in fields of cocoa/chocolate/staples/fats & oils/coffee + Part or complete experience with MNCs and with a track record of quality and compliance + Some experience & understanding of Lean & Six Sigma, certification would be a bonus + Exposure to laboratory operations especially microbiological procedures + Provide leadership and guidance to factory operations on hygiene, sanitation, compliance and laboratory matters + Active participation in plant operation as a guide, support and change agent + To be able to proactively participate in investigations and RCA across topics + To work very closely with factory managers to define MTP plans for the site + To work very closely with Country MD to input into business plans, risk management and mitigation actions At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .