Description and Requirements The Quality Assurance Operations Auditor is responsible for performing Internal Quality Assurance Audits of non-financial Operational processes for internal employees and outsourced vendors to ensure compliance with policies, procedures, and quality standards. The incumbent investigates, audits, conducts root cause analysis, handles processing of determinations, and tracks/trends findings under minimal supervision. Perform routine random/target audits of operational processes (e.g., call centers, enrollment/terminations, invoicing/dunning, member/provider notifications, workforce management, sales/retention, etc.) across multiple lines of business and productsConfirm employee adherence to company, state and federal policies and procedures including compliance and regulatory guidelines   Prepare written audit reports on findings and communicates audit findings with appropriate leadershipIdentify quality, operational efficiency, and production goal defects to support the improvement of departmental performanceIdentify patterns, trends and variances related to audited performance and provide feedback to appropriate leadersMeet established time frames and rates of performance for both quality and quantity of workConduct compliance audits to ensure member’s and/or provider accounts are accurately and timely handled according to contracted and regulatory guidelinesProvide suggestions and recommendations on improving controls to gain efficiency and strengthening of performance and compliance measuresAssist in the development of departmental policies and proceduresReview the accuracy and efficiency of existing training materialsComply with HIPAA guidelines and maintain confidentiality of employee, member, provider, medical and departmental informationAdditional duties as assigned

Minimum Qualifications: 

Healthcare operations experience working in a Quality Assurance, contact center, member enrollment and billing, or provider data managementPrior working experience with Microsoft Office suite of applications including Excel (which includes formatting formulas, managing data, and filtering results), Word, PowerPoint, and OutlookExperience conducting analytical work and providing creative ideas for problem solvingWork experience requiring written and verbal communication that is clear, concise, grammatically correct, and professionalHigh School Diploma or GED from an accredited institution

Preferred Qualifications: 

Experience handling Personal Health Information (PHI) in a professional mannerExperience in an Auditing capacity where you have conducted root cause analysisAbility and willingness to handle increasing workload and responsibilityWillingness and ability to learn and evaluate new information, both technical and proceduralKnowledge of at least two or more lines of business such as NY Medicare, Medicaid, Family Health Plus, or Child Health Plus, etc.Associate degree or higher

Compliance & Regulatory Responsibilities: See Above

License/Certification: N/A

Hiring Range*:

Greater New York City Area (NY, NJ, CT residents): $47,403 - $62,400

All Other Locations (within approved locations): $41,101 - $60,320

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, licenses and certifications, and any other factors Healthfirst deems pertinent to the hiring decision.

In addition to your salary, Healthfirst offers employees a full range of benefits such as, medical, dental and vision coverage, incentive and recognition programs, life insurance, and 401k contributions (all benefits are subject to eligibility requirements). Healthfirst believes in providing a competitive compensation and benefits package wherever its employees work and live.

*The hiring range is defined as the lowest and highest salaries that Healthfirst in “good faith” would pay to a new hire, or for a job promotion, or transfer into this role.