SUMMARY:

Self directed leader in a collaborative effort. Ability to work individually and as part of a team. Responsible for administration and oversight of Pace's quality policies, programs and practices; provide feedback and guidance to scientists and management, using professional and technical knowledge.

 

ESSENTIAL FUNCTIONS:

Overseeing or reviewing, completing and processing wide-ranging types of quality forms, documents, databases, and related materials and information. Provides very complex to specialized analysis, interpretation and counsel to staff, management, and functional leaders regarding quality policies, programs and practices; involves broad operations and leading implementation and change. Provides comprehensive research, feedback and decisions to resolve management and employee questions and requirements; assists with receiving customer feedback and coordinating resources and responses as required. Analyzes and reviews very complex to specialized operations, results, feedback and related quality information on an ongoing to as needed basis to determine trends, draw conclusions, interpret findings, and presents results, proposals and recommendations to management. Ensures the accuracy of comprehensive types of tests, equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies. Assists with developing or participating in quality or cross-functional project or program objectives, which includes proposed budgets, timelines, materials, personnel, and other project requirements, receives direction and presents information to management. Interprets and applies department policies and procedures and assists with applicable laws, rules, and regulations; receives guidance within these areas as needed. Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

 

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, operations, or a closely related field; AND at least four (4) years of experience, including experience with specialized or technical programs or operations; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Required Knowledge:

Very complex to specialized principles, practices and techniques of quality. Broad understanding of the administration and oversight of quality programs, policies and procedures. Very complex to specialized methods to resolve quality problems, questions and concerns. Broad understanding of applicable quality laws, codes and regulations. Understanding of broad testing tools, equipment, and calibration. Computer applications and systems related to the work. Principles and practices to serving as an effective project team member. Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations. Correct business English, including spelling, grammar and punctuation.

 

Required Skills:

Performing very complex to specialized professional-level quality duties in a variety of assigned areas. Overseeing and administering broad and varied quality functions. Training others in policies and procedures related to the work. Serving as a team member and the development and management of projects. Operating in a both a team and individual contributor environment. Interpreting, applying and explaining applicable laws, codes and regulations. Preparing very complex to specialized functionals reports, correspondence and other written materials. Using initiative and independent judgment within established department guidelines. Using tact, discretion and prudence in working with those contacted in the course of the work. Performing effective oral presentations to large and small groups across functional peers and the department. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.