Job title:  Quality Analyst
Work Location: East Gate Business Center (EGBC)
Experience: 1-5 Years
Education Qualification: High School Diploma
No of openings:  7

Roles and Responsibilities:

Complete quality certification prescribed by Quality Team Audit surveyed calls and provide verbatim feedback using the prescribed monitoring tool Provide aid in facilitating or co-facilitating coaching and feedback session with agents Consolidate quality data and maintain the internal Quality Dashboard Provide data and root cause analysis on audited calls

Required Skills & Desired Skills:

At least 1-5 years QA background in a BPO environment, handling an International Financial Account Amenable to work onsite at Antipolo City Willing to work in rotational shifts Follow us on LinkedIn to know about our latest job openings! Submit the form below to apply

Name(Required) Email(Required) Phone(Required)Do you have experience handling an international financial account as a QA?(Required)YesNoWhat is the total number of years of experience you have as a QA?(Required)0-2 years2-4 yearsAbove 4 yearsAre you flexible working in shifts?(Required)YesNoHow soon can you start?(Required)Within 30 days30-60 days60-90 daysAre you amenable to working on-site at EGBC?(Required)YesNoAttach Resume(Required)Accepted file types: pdf, docx, doc, Max. file size: 10 MB.

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