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Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Quality Analyst working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experience

TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all

What You’ll be Doing - The Quality Analyst is responsible for conducting regular quality reviews and calibrations of agent-seller interactions. The Quality Analyst ensures that quality standards are consistently met, feedback loops are established, and continuous improvement is a focus.

You'll report to the Operations Manager.

During a Typical Day, You’ll

Monitor seller interactions across phone and email channels to assess and measure their quality performance. Evaluate each interaction against predefined quality criteria, such as communication skills, resolution efficiency, compliance, and customer satisfaction. Provide actionable feedback and suggest coaching sessions to address performance gaps and reinforce best practices. Identify general knowledge or skill gaps in agents that are impacting performance and compliance. Highlight these gaps to Training teams for remedial action.

What You Bring to the Role

1 Year Quality Assurance Experience Experience with quality reviews, providing feedback, monitoring outliers, identifying skill gaps High level communication skills

What You Can Expect

An annual incentive program Medical, dental, and vision Tax-advantaged healthcare accounts Financial and income protection benefits Paid time off (PTO) and wellness time off Tuition reimbursement and access to thousands of free online courses  Visit our benefits website for more information

Compensation

The anticipated range is $24.04/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.