Step into the role of Quality Analyst, where you'll provide first-class support by analyzing and investigating financial transactions, identifying potential risks, and ensuring compliance with regulations and safeguarding our clients and organization with expertise and care. Join us in our mission to safeguard our business and our customers from financial crime risks. With competitive benefits and opportunities for career advancement Barclays is a great place to grow your career in the banking industry.

Critical skills required for this role include: 

Strong understanding of Quality Control. Ensuring that merchant transactions, processes and systems meet high standards of quality, security and compliance.In-depth knowledge of customer and merchant support, documentation and compliance.Proficiency in data analysis, reporting and use of advanced tools for insights.Proven ability to identify, review, analyze, and verify various aspects of merchant transactions to minimize errors and ensure smooth operations.Prior experience in quality control, merchant services and payment processing is preferred.Familiarity with payment systems and transaction processing platforms.

You may be assessed on essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. 

This role is based in Noida.

Purpose of the role

To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards. 

Accountabilities

Identification of areas for improvement within operations and provide recommendations for change through the quality assurance process.Development and implementation of quality  control procedures and controls to mitigate risks and maintain efficient operations.Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas and govern processes.Development of reports and presentations on quality  control performance and communicate findings to internal senior stakeholders.Monitoring of customer-facing colleagues’ performance, and evaluating their performance through reviews, quality reporting, policy development and feedback on customer interactions.Execution of quality audits of the bank’s processes and operations, aligned to regulatory requirements and internal policies.Identification of industry trends and developments to implement best practice in quality assurance services.Participation in projects and initiatives to improve quality  control efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and supportPerform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.Likely to have responsibility for specific processes within a teamThey may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.Check work of colleagues within team to meet internal and stakeholder requirements.Provide specialist advice and support pertaining to own work area.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.Make judgements based on practise and previous experience.Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.