Are you a detail-oriented professional who is passionate about ensuring excellence and driving continuous improvement? Join our team as a Quality Specialist and help us maintain the highest standards of quality and customer satisfaction.

As an Analyst in the Quality Control team which supports the Operations for International Private Banking and Private Banking America, your primary task is to review quality of Operations' work for compliance with procedural and regulatory requirements and standards. You will clearly communicate any issues or discrepancies found during the quality review for correction; identify patterns and/or trends in results in order to address root cause, follow-up to ensure corrections are made in system or escalate as necessary to Credit Services management for resolution.

Job responsibilities:

Perform quality review and audit of Operations’ work for compliance with procedural and regulatory requirements and standards. Contribute to the continuous improvement agenda and development of quality initiatives by suggesting process and procedure improvement ideas Communicate opportunities discovered from the quality review process. Perform in a fast paced environment and handle multiple tasks through effective prioritization, understanding of credit concepts, derivatives, FX and participations/syndications, credit legal issues. Participate in projects related to quality improvement, additional responsibilities include peer work review and take ownership of internal communication and status updates to all involved parties. Maintain a risk and controls mindset, able to challenge the status quo and identify process efficiencies. Perform any additional responsibilities assigned by management which may include assistance to process transfers, partner communications, maintenance of quality agreements, etc.

Required qualifications, capabilities, and skills:

Bachelor's degree with 4+ years prior experience in a related position Strong organizational and interpersonal skills, highly detailed and results oriented Strong verbal and written communication, as well as analytic skills Self-motivated and able to work independently, multi-task and reprioritize work Ability to interact with varying levels throughout the organization and recognize work in the pipeline and willing to work to completion

Preferred qualifications, capabilities, and skills:

Prior exposure to traditional credit products and traditional credit product loan documentation Experience using the Credit Risk Infrastructure tools and applications (ARC, EN, SRGT, CRRT, OWL, SELM, etc.) is a plus, but not required Knowledge in data mining and use of MS Office applications is an advantage