Quality and Operations - Senior Associate
PwC Public Sector
Line of Service
Internal Firm ServicesIndustry/Sector
Not ApplicableSpecialism
IFS - Risk & Quality (R&Q)Management Level
Senior AssociateJob Description & Summary
A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity based decision making and conduct by PwC professionals throughout our organisation. You’ll focus on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage PwC’s regulatory, litigation, and reputational risk.Our Risk and Quality team identifies and assists internal teams to mitigate and control client engagement risks. As part of the team, you’ll provide advice to business teams within PwC on sound contract provisions, standards and approaches in accordance with PwC policies, principles and standards.
Primary duties and responsibilities
Engagement Compliance Reviews (ECRs) - ReviewerSupport the ECRs Lead with tracking and reporting on status and progress of reviews Interact with client-facing teams or ECR facilitators to obtain clarifications and/or additional documentation as part of the review process and resolve gaps/queriesProvide feedback and support with identifying areas for improvement in the current ECR process, particularly digital enhancementsMonitoring and analysis of various risk statuses related to the engagements for our key priority clientSupporting the Engagement Quality Reviews (EQRs) for the priority client. EQRs are a process of review and feedback from three perspectives of engagements, Clent, People and FirmCarry out all reviews in line with provided guidance and standardsIdentify gaps in information available and complete assessment checklistSupport the reporting to various audiences as required, including the preparation of dashboards and reportsSupport the preparation or updating of guidance, training materials and broader communications on ECRs for internal and line of service staff.Other digital and transformation initiatives - SupportBe curious and forward thinking in identifying new ways of working, systems and process enhancementsSupport the Quality & Operations team in other initiatives planned for FY24 and going forwardInternal Process - Quality & OperationsBe involved in various R&Q activities and new initiativesIdentify areas of potential improvements in various R&Q policies and processesParticipate in various ad hoc projects assigned by the CROFinancial Adhere to the Quality & Operations budgetLearning & GrowthAdhere to policies and procedures Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as neededBe proactive in oneself's Digital upskillingEducation
A professional or academic qualification (degree level or equivalent), or relevant and practical experience.Language
Fluency in English required, proficiency in Arabic is advantageousOverall Experience
1.5+ years of relevant experienceSpecific Experience
Experience in the Professional Services industry in a top tier Big 4 firm preferredAlteryx preferred and use of data analytics and data visualization tools such as Power BI is preferredRisk compliance or broader risk management experience essentialClient account management essentialSkillsStrong analytical skillsProblem solving skillsRisk averse/risk management skillsRisk compliance or broader risk management experienceProcess oriented Organization skillsThoroughness and eye for detailTime management skills and proactivityStrong verbal and written communication skillsEthical conductA conscientious, ambitious team player, with good self-management skills and an ability to take initiative.Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship?
NoGovernment Clearance Required?
YesJob Posting End Date
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