Job Description

To maintain and analyse a new system used for speech analytics.

In addition to this the successful candidate will be required to present findings back to the relevant stakeholders and propose correctional behavior going forward

Hello Future Quality Process Analyst,  

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Act as first-line of defense specialist by confirming all key controls are appropriately designed, documented, and implementedOversee, coordinate, and execute quarterly operational control testing plan.Perform risk assurance and mitigation by providing a view on the adequacy and effectiveness of key controls.Liaise with business to resolve process and system control weaknesses and perform control testing on remedial actions once implemented.Prepare reports on risk assurance findings and self-disclosed issues register to be presented at the relevant forum(s).Ensure that processes adhere to relevant industry regulations, compliance standards, and company policies.Identify potential risks and develop mitigation strategies to ensure business continuity and adherence to quality standards

You will be an ideal candidate if you have:

2-3 years of experience in a risk environmentExperience in sales, claims, underwriting and servicingExperience in using Archer systemsLong term Insurance experience will be beneficial

You will have access to:

Opportunities to network and collaborateA challenging working environment that is progressive and agileOpportunities to innovate where initiative is taken and owned end to end

We can be a match if you are:

Adaptable and curiousAnalyse complex data setsThrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

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Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

04/02/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.