You will be part of the Quality team reporting to the Quality Assurance Manager. You will be required to be onsite for day shift. The Quality Assistant will support the Quality Control (QC) team in maintaining and improving product quality standards. This role involves a variety of tasks including raising IMS (Incident Management System) reports, managing DAF (Defective and Faulty) processes, returning stock to Radius, handling rework paperwork, conducting IMS investigations, preparing customer reports, and assisting the QC team with various tasks. The successful candidate will have the following key responsibilities: Raising IMS Reports: * Document and report incidents in the Incident Management System. * Ensure accurate and timely reporting of quality issues. Rework Coordination: * Coordinate the rework process * Handle all paperwork related to rework processes. * Ensure rework documentation is complete and accurate. DAF Management: * Oversee the Defective and Faulty (DAF) process. * Coordinate with relevant departments to address and resolve DAF issues. Returning Stock to Radius: * Manage the process of returning stock to Radius. * Ensure proper documentation and tracking of returned items. Rework Paperwork: * Handle all paperwork related to rework processes. * Ensure rework documentation is complete and accurate. IMS Investigations: * Conduct investigations into IMS reports, internal, external and supplier. * Collaborate with the QC team to identify root causes and implement corrective actions. Customer Reports: * Prepare quality reports to customers and deliver to Quality Assurance Manager for review. * Address customer inquiries and concerns related to product quality. Assist QC Team: * Provide support to the Quality Control team as needed. * Participate in quality audits (Internal and GMP) and inspections. Qualifications which are highly desired but not essential: * High school diploma or equivalent; additional certification in quality management is a plus. * Experience in a quality control or related role. * Strong attention to detail and organizational skills. * Excellent communication and interpersonal skills. * Proficiency in using quality management software and tools and Radius. Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward. Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.