Job Track Description:

\n\n Requires formal education and relevant expertise in a professional, sales, or technical area.\n Performs technical-based activities.\n Contributes to and manages projects.\n Uses deductive reasoning to solve problems and make recommendations.\n Interfaces with and influences key stakeholders.\n Leverages previous knowledge and expertise to achieve results.\n Ability to complete work self-guided or with a team.\n College or university degree required or the equivalent work experience that provides exposure to fundamental theories and concepts. \n\n

General Profile

\n\n Performs routine assignments.\n Develops skills by performing structured work assignments.\n Uses existing procedures to solve routine or standard problems.\n Receives instruction, guidance, and direction from others.\n\n

Functional Knowledge

\n\n Requires a conceptual understanding of theories, practices, and procedures. \n\n

Business Expertise

\n\n Applies general knowledge of business developed through education or experience.\n\n

Impact

\n\n Impacts the accuracy of own work.\n Follows standardized procedures and practices to achieve objectives and meet deadlines.\n\n

Leadership

\n\n No supervisory responsibilities.\n Responsible for developing technical contributions.\n\n

Problem Solving

\n\n Uses existing procedures to solve standard problems.\n Asks questions and checks for understanding.\n\n

Interpersonal Skills

\n\n Exchanges information and ideas effectively.\n\n

Responsibility Statements

\n\n Supports staff by providing coaching and mentoring.\n Reviews work completion for accuracy.\n Assigns jobs, tasks, and responsibilities.\n Monitors program and project workflow.\n Understands client SLA's and facilitates internal and external calibration sessions.\n Ensures daily work is completed.\n Prepares statistical reporting for senior leadership review.\n Supports performance reviews and disciplinary actions.\n Assists in interviewing candidates.\n Provides training for team members through demonstrations and discussions.\n Works to create a list of processes and sub-processes.\n Creates standards for documentation of policies, procedures, and defining records.\n Ensures adequacy checks on documents that have been created.\n Conducts process writing workshops for business operations.\n Establishes a process to identify, index, classify, codify, store, and retrieve documents.\n Maintains version controls for documents and records.\n Develops and implements improvement programs, initiatives, and processes.\n Conducts audits and reviews data/documentation.\n Performs other duties as assigned.\n Complies with all policies and standards.\n