HTC Global Services wants you. Come build new things with us and advance your career. At HTC Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies. At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks. Role: Quality Assurance Consultant Required Skills: · 7 to 9+ years of experience as a Test Analyst with strong hands-on skills in Functional, Integration, Regression, and UAT testing. · Hands-on experience testing applications built using Salesforce · Experience with test automation tools such as Selenium, or TestNG. · Excellent communication skills – both oral and written. · Self-motivated, responsible, efficient, and highly organized · Must have strong organizational skills with the ability to coordinate with multiple stakeholders. · Expertise in analyzing requirements, deriving test scenarios, creating test cases, and reporting defects using tools such as JIRA or Azure DevOps. · Familiarity with deployment and release processes · Knowledge of API testing for integrations using tools like Postman or SOAP UI. · Strong understanding of Salesforce best practices and functionality · Ability to adapt quickly to changing requirements and escalate changes impacting testing schedules as needed. Test Planning: · Define, along with stakeholders, the release test strategy and plan, focusing on data integrity, business rules, and automation. · Coordinate with developers, admins, and business users to ensure testing activities are aligned with project milestones. · Collaborate to ensure Change Management, Configuration Management, and Defect Management processes support the testing lifecycle. · Perform root cause analysis for defects and provide insights to prevent recurring issues. Test Execution/Coordination: · Ensure timely execution of test cases, including manual and automated tests (if any), with a focus on integrations · Provide testing coordination support for end users and IT teams, tracking progress, defects, and retesting efforts. · Manage customer expectations during the testing cycle and ensure smooth UAT processes. · Drive defect resolution by proposing and designing retest cases, scripts, and data. · Negotiate priorities and resolve conflicts during testing phases to maintain the project timeline. · Manage formal sign-off and acceptance processes with customers. Documentation & Reporting: · Analyze test results to verify alignment with business requirements and technical designs. · Document test outcomes, including functional and non-functional validations, in accordance with organizational policies. · Present detailed test results and defect reports to customer management, ensuring actionable insights. · Continuously evaluate the testing process with stakeholders for improvements. · Provide status reports on testing progress, defect trends, and overall quality metrics during the testing phases.