Milk-Bone is currently seeking a Quality Assurance Coordinator to join our team. This position helps to keep our quality system audit-ready through document review and record-keeping. This position will report directly to the Associate Quality Manager.

Qualifications/Requirements

Able to understand and carry out both oral and written instructions with attention to detail.Ability to proofread and call out discrepancies in both written and digital formats.Able to work both independently and on a team.Strong organization skills and attention to detail.Self-starter must be able to manage time effectively.Clear and concise communication skills.General experience with Microsoft environment, including Word and Excel.Willingness to give and receive feedback.This is a Monday – Friday daytime position with required weekend overtime hours on Saturday and Sunday. (12-15 weekends per year; flex schedule 4+ hours per weekend day)Must be able to comprehend and follow documents such as safety policies, Standard Operating Procedures (SOPs), Good Manufacturing Practices (GMPs), and general instructions.Knowledge of GFSI, BRC, and FSMA requirements is a plus.

Responsibilities

Audit paperwork and computer entries for inbound materials.Participate in the site quality system as a Smucker Key Element Owner.Communicate with vendor contacts as needed.Maintain document organization and retention to support company requirements.Participate in internal audits of the production floor as part of the Food Safety Program.Train on inspection, testing, and documentation of inbound raw material receipt as needed.Responsible for “audit-ready” program management as assigned.Support continuous improvement initiatives by identifying and implementing enhancements to quality processes and systems.Assist in root cause analysis (RCA) and corrective/preventive action (CAPA) processes to address non-conformances or recurring issues.Develop and deliver training for employees on GMPs, SOPs, and quality-related topics; maintain training records and ensure compliance with schedules.Monitor supplier performance and assist with supplier audits; review and maintain vendor certificates, including COAs and specifications.Compile and analyze quality data to identify trends, areas for improvement, and compliance gaps; prepare and distribute quality metrics reports.Act as a liaison during third-party audits (e.g., BRC, GFSI) and regulatory inspections (e.g., FDA); ensure proper documentation and follow-up for findings.Manage the “hold and release” program, ensuring timely disposition of materials and products.Collaborate with the sanitation team to ensure compliance with hygiene and sanitation standards, support verification activities.Monitor and maintain calibration records for lab and quality inspection equipment, coordinate calibration schedules.Oversee the review, revision, and distribution of controlled documents to ensure compliance with corporate and regulatory standards.Support the investigation and resolution of customer complaints related to product quality; document findings and ensure follow-up actions are implemented.Achieve PCQI certification; coordinated and sponsored by the company.

Physical Requirements

The employee must be able to walk, stand, squat or kneel and to bend on an occasional basisThe employees must occasionally lift/push/pull or carry up to fifty (50) pounds, and should be able to lift 10-15 pounds on a regular basisThe employee must be able to ascend and descend stairways a regular basisRequires the ability to frequently push and pull carts long distances.The employee must be able to work in a hot bakery environmentThe employee must be able to tolerate exposure to dust, flour, and yeast materials

Education

High School Diploma or GED required.

Compensation
The range for this position is $25-$27/hour.