Overview At Foot Locker we obsess over the customer. This is where you come in! Our contact center is seeking a Quality Assurance Evaluator. This position is vital to the success of our brand as you will be responsible for ensuring our customers have positive experiences by evaluating the interactions they have with our Customer Contact Center Specialists. This position is located on-site in our Wausau, Wisconsin office. Full-time available shift: Monday-Friday 9am-5pm. Mandatory extra hours as required based on business needs. Compensation: $16.50 / hour Next available start date: February 24th Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Additionally, there would be 1-2 weeks of in-department training during your regularly scheduled shifts. What our employees say they love most about working here: Their coworkers! The atmosphere: welcoming & sense of belonging Recognition and appreciation from leadership Problem-solving and helping customers Learning about the business Laid back environment Weekends off Responsibilities Monitoring and scoring Customer Contact Center Specialists for customer service quality, script adherence, accuracy, and effectiveness Communicating with leadership to ensure consistency, accuracy, and uniformity of reporting Running daily and monthly Quality Assurance reports Assisting with incoming customer calls, emails, and/or chats as needed Qualifications Proficient computer navigation skills Ability to multi-task Positive and solutions-oriented Written and verbal communication skills Professionalism when speaking with internal and external customers #LI-AF1 Benefits 30-50% employee discount Paid time off: 8 personal days & 10+ vacation days per year, plus holidays Medical / dental / vision coverage 401(k) / Roth 401(k) Stock purchase plan Education reimbursement program Life insurance Casual dress code – Wear your sneakers to work! Employee referral bonus Opportunities for advancement Recognition and appreciation programs Learning and development platforms Employee Resource Groups