At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The Quality Expert plays a crucial role in supporting the Quality Lead by executing daily quality assurance checks, monitoring vendor performance, and
ensuring adherence to established quality standards in the L2A process. He/she actively identify areas for improvement, escalate issues, and
collaborate with vendor(s) to implement corrective and preventive actions. The Quality Expert also contributes to continuous improvement initiatives
by analyzing data, providing insights, and facilitating communication between the Quality Lead and the vendor to enhance overall service quality.

DUTIES AND RESPONSIBILITIES:

Vendor Management: Assist in maintaining a strong working relationship with the third-party vendor by supporting the implementation of Globe’s quality standards and expectations. Ensure that vendor activities align with the established quality guidelines through regular communication and feedback.

Quality Monitoring and Evaluation: Execute daily quality assurance checks and audits on the L2A process to ensure compliance with Globe’s quality standards. Identify deviations and potential issues, providing detailed feedback to the vendor and QM Lead for continuous quality improvement.

Process Adherence: Ensure adherence to established quality procedures by guiding the vendor in implementing best practices in the L2A process. Provide on-the-ground support in monitoring quality activities and escalating issues to the QM Lead when necessary.

Data Analysis and Reporting: Collect and analyze data on the vendor’s performance to identify trends and areas for improvement. Prepare and submit detailed quality performance reports to the QM Manager, highlighting key findings, discrepancies, and opportunities for enhancement

Root Cause Analysis: Promptly identify and escalate quality-related issues to the QM Lead and collaborate with the vendor to develop corrective and preventive action plans.

Continuous Improvement Contribution: Actively participate in initiatives to improve the L2A process by suggesting ideas for streamlining procedures and enhancing service quality. Support the Lead in driving continuous improvement efforts by providing feedback and sharing best practices with the vendor.

Training and Knowledge Sharing: Assist in training the vendor’s quality team on Globe’s quality standards, procedures, and expectations. Facilitate knowledge sharing by organizing sessions to update the team on quality practices and process changes.

Communication and Feedback Loop: Act as a liaison between the QM Lead and the vendor, ensuring a smooth flow of communication regarding quality-related issues and updates. Provide regular feedback to the QM Lead on the vendor’s adherence

REQUIREMENTS:

Experience: Minimum of 1-2 years in a quality assurance or related role, with familiarity in Order-to-Activate processes and basic vendor interactions

Analytical Skills: Competent in data analysis, with the ability to interpret and evaluate quality metrics and make recommendations for process enhancements.

Communication: Strong verbal and written communication skills, capable of providing clear feedback and engaging with team members to address quality concerns.

Attention to Detail: Excellent attention to detail, ensuring thoroughness and accuracy in daily quality checks and reporting.

Team Player: Collaborative mindset, able to work effectively with team members and follow guidance from the Quality Manager and Lead to achieve quality goals.

Problem-Solving: Proactive problem-solving abilities to identify quality-related issues, escalate concerns, and suggest corrective actions as needed.

Bachelor's Degree in any related field

Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.