Join Barclays as a Quality Assurance Manager, where you will be responsible for performing assurance checks on KYC-Completed cases, supporting both Onboarding and refresh business units. In this role, you will ensure compliance with AML policies and procedures, identify potential financial crime risks, and ensure that quality standards are consistently upheld.

You may be assessed on key critical skills relevant for success in role such as, attention to detail, AML knowledge, and risk identification. The ideal KYC QA Manager should have experience in Corporate /Wholesale KYC Onboarding or Refresh and have dealt with different entity types. Experience in quality checks, quality assurance will be added advantage (excluding Transaction monitoring, retail banking or screening backgrounds)

Purpose of the role

To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives. 

Accountabilities

Identification of industry trends and developments to implement best practice in quality assurance Services.Collaboration with teams across the bank to align and integrate quality assurance processes.Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations.Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements.Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance.

Analyst Expectations

Will have an impact on the work of related teams within the area.Partner with other functions and business areas.Takes responsibility for end results of a team’s operational processing and activities.Escalate breaches of policies / procedure appropriately.Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.Advise and influence decision making within own area of expertise.Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.Make evaluative judgements based on the analysis of factual information, paying attention to detail.Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.Guide and persuade team members and communicate complex / sensitive information.Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.