Quality Assurance Manager Location: Zundert, NL, 4881 XZ At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the job The Quality manager is accountable to ensure compliance, alignment and adequacy of the policies and procedures for Quality, Food Safety and Sanitation within the plant. Additionally, they will ensure requirements are met and exceeded for Regulatory standards, Barry Callebaut Policies, GFSI and customer requirements. Main responsibilities include: + Develop their team and build capability within the plant to ensure high performance across all Quality, Food Safety and Hygiene metrics; + Manage audits, visits and inspections from Customers, Certification bodies, Regulatory agencies or corporate oversite at the plant; + Oversee the corrective and preventative (CAPA) actions coming from internal or external audits, and the plant daily management system; + Provide support to resolve customer complaints, complete RCA cycles and ensure CAPA efficiency; + Lead food safety, ensure the food safety plan is properly implemented and complied with; + Work closely with the operations team, R&D and sales to support effective and efficient new product or site to site product transfers; + Establish and document standards for sanitation procedures while ensuring compliance; + Oversee local laboratory equipment and quality control material supply inventories; + Ensure appropriate, timely decisions on destination response for possible non-conformities or Quality/Food Safety issues; + Drive corrective actions for out of spec materials, performing RCA to identify the source and ensure no recurrence; + Establish a balanced scorecard with leading and lagging indicators to provide visibility of plant performance at all org levels; + Lead the issue management team (integrate, train and coordinate) according to Global guidelines; + Ensure the plant Document Management System (DMS) is used effectively and maintained with up-to-date control documents; + Ensure product labels are regularly reviewed and approved for quality and compliance; + Ensure product batches are released to customers only once operations, QC and compliance reviews are completed; + Continuously develop a quality improvement plan as part of site masterplan to bring the plant to highest performance; + Identify food safety investments and CAPEX requirements to comply with standards and improve food safety performance; + Lead food defense and vulnerability assessments and develop plans for the site; + Manage QA team planning: budget and capex (short, medium and long term). About you + Master’s degree in chemistry, Biology, Microbiology or Food Science or equivalent (or engineering degree with 7 plus years in food quality assurance); + 5+ years’ experience in food safety, including formal HACCP training; + Minimum local language fluency plus English (B2); + Knowledgeable in MS Office Suite, SAP Systems and other applications; + Strong knowledge of food safety systems; + Proven people management skills; + Understanding of processing and processing technologies - food or pharma industry preferred; + Change Manager seeking Continuous Improvement through people capabilities development; + Strong interpersonel and communication skills; + Good problem-solving abilities . At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .