About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

About the role

Four Seasons Hotel Osaka is looking for Quality Assurance Manager who plays a crucial role in organizations across various industries, ensuring that products and services meet specific standards of quality, are reliable, and satisfy both customer expectations and regulatory requirements.

What you will do

Essential Functions:

Administration

Maintains the Quality Assurance Inspection Logbook.Submits all guest/ employee incident reports in a timely manner.Drives service quality assurance program.Partners with peers and superiors to determine performance gaps and learning needs.Works with training council to review key metrics (glitches, LQA, Coyle, standards missed, GES scores) and plans training activities accordingly.Involves in ensuring the necessary training and learning is conducted in departments on a consistent basis.Trains managers to train their employees in the needed skills area.

Customer Service

Provides a courteous and professional service at all times.Ensures that employees also provide excellent service to internal customers in other departments as appropriate.Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up.Maintains positive guest and colleague interactions with good working relationships.

Financial 

Must work within a budget but at the same time should ensure no shortcuts are taken.

Operational

Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.Performs regular quality assurance inspections in all areas of the Kitchen and food service areas and reports any wrong doings or areas of concern directly to the Executive Chef (It is up to the Executive Chef to take further action on any particular matter which may be of concern).Ensures the quality standard of Food and Beverage production and service within the Hotel.Provides advice to the Management to ensure the quality.　To have a complete understanding and strictly adheres to the Hotel policies and procedures related to quality assurance.Assists the Training department in all training activities related to quality assurance.Establishes and enforces quality standards for the kitchen.　Works closely with Materials and receiving in the Food receiving area the hotel and also interacts with suppliers about the way they deliver produce to the hotel. (Any areas of concern about suppliers should be reported to the Executive Chef who should in turn act on this with the Materials Manager)

Personnel 

Through hands-on management, closely supervises the Kitchen employees in the performance of their duties and ensures this is in accordance with policies and procedures and applicable laws.Ensures effective training program for employees in coordination with the Training Manager and their Departmental Trainers so all employees understand all quality standards.

Non-Essential Functions：

Attends meeting and updates team on random quality assurance test results and best practices.Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning quality assurance.Ensures high standards of personal presentation and grooming.Attends training sessions and meetings as and when required.Carries out any other reasonable duties and responsibilities as assigned.

What you bring

University graduate
Preferred – Completed technical education in quality assurance

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals