Job Title

Summary of the role:
This role is a key position within the global FSC team, responsible for the innovation and quality assurance initiatives within the FSCs. It plays an important role in helping to foster a culture of sustainable change through the creation of a supporting framework, to deliver best in class results.

In this role you will be responsible for:

FSC Strategy & leadership:
- To work together amongst the different FSC teams worldwide to drive overall FSC strategy and performance

Project management
- To support and collaborate actively in all the projects impacting FSCs operations: e-invoicing, integration of new companies, process standardization initiatives, etc... among others

Reporting, document management & key relationships:
- To organize support material and update SOPs for FSC (Accounting) processes based on the standard processes defined by process owners (GPOs)

FSC Strategy & Leadership:
- Participate in annual goal setting activities to plan FSC performance goals, ensuring goal is homogeneous amongst the FSCs
- To work with key business and finance stakeholders to build a Quality Assurance global environment for FSCs, including Finance directors, GPOs, BPOs, AOs, etc...
- To assist in the development and implementation of a ‘best-in-class’ Quality Assurance strategy for FSCs.
- To lead and facilitate lean/process improvement based workshops to drive ideas and solutions

Operational excellence:
- To identify and deliver service / process improvement activities across FSC teams by application of innovative thinking, fostering automation and standardization
- To identify trends and process variations in the FSCs as part of establishing a Quality Assurance monitoring system
- To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls
- To elicit requirements and drive process improvements using staff interviews, document analysis, requirements workshops, surveys, site visits, process descriptions, process analysis and workflow analysis
- To support the delivery of better value, quality, controls and greater efficiency through the identification and elimination of unnecessary complexity within processes and identification of better ways of working
- To work with the FSC teams and GPOs to update training/onboarding materials to support new initiatives
- To help foster an environment in which continuous improvement in business processes and services is welcomed and recognized.

Project management
- To complete post implementation reviews to ensure successful delivery has been achieved
- To ensure the business impact and project objectives/dependencies are identified, reported and managed at all times
- To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance

Reporting, document management & key relationships:
- Generation of KPI and SLA monthly reports for Performance review and performance reporting meetings
- Develop strong cross divisional/departmental relations, establishing trust and understanding
- Work hand in hand with the GPOs on new ideas and recommendations to streamline the processes
- Monitor the efficiency of the FSCs and balance workload across FSC teams

About ideal Candidate:

-Experience of designing or implementing a framework of Quality Assurance in a multijurisdictional organization
-Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements
-Experience in KPIs and SLAs implementation and monitoring, ideally in a (Finance) Shared Service Center environment
-Experience of the whole project life cycle, able to operate in the initial conceptual design stage, in the depths of system testing, and at each stage in between
-Ability to effectively supervise and motivate virtual teams and to relate effectively cross-functionally with all levels of management.
-Proven track record of successful implementation of different Quality Assurance initiatives
-Ability to work in different projects at the same time, and to be able to link all the dots and the different initiatives to generate integrated and sustainable benefits

-Finance / Accounting background
-Finance Service Centers background

- Process Mining / Celonis knowledge highly appreciated

What we can offer you:

An international, diverse and inclusive culture full of development opportunities with the access to Global Learning HUB

Highly collaborative environment built on bottom-up initiatives and employees’ ownership

Competitive salary on the market, eligibility to a performance-based bonus scheme, an attractive possibility to invest in Amadeus shares (incl. opportunity to receive additional free shares) and Employee Capital Plan

Private healthcare package with ENEL-MED (incl. dental and vision) and reimbursement for glasses

A flexible Benefit platform to suit your needs

Shopping vouchers for Easter and Christmas

Hybrid model of work (50/50)

Lunch card

Life and travel insurance

Additional holiday days

Possibility to work abroad for 4 weeks per year

Free parking for employees

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.