We are excited to announce an opportunity within our Facilities Management Operations team for a Quality Assurance (QA) Program Manager in the Custodial Services Department. This influential ad impactful role will oversee the Custodial QA inspection program in nearly 400 buildings across Grounds.
The QA Program Manager will be instrumental in ensuring the services provided by the Custodial Department meet the quality standards set forth by the University. The inspections performed by you and your team provide vital information on the current standing of our program and help shape the direction of the Custodial Department in the future.
Key areas of responsibility of the QA Program Manager role include:
QA Inspection Program Management
Develop and implement QA strategies to improve the overall inspection program. Create, employ, and administer inspection schedules, ensuring that inspections are performed on time and provide detailed information to the Custodial Services Management Team. Monitor all inspection results to determine future inspection schedules, including any re-inspections necessary in deficient areas.
Continuous Process Improvement
Drive continuous improvement initiatives in the inspection process, using data from the inspections to optimize the QA program. Analyze the inspections to determine the root cause of deficiencies and share insights with the Custodial Operation Team.
Leadership & Team Development
Guide, mentor, and inspire your current team of two (2) QA inspectors throughout full life cycle of employment. Ensure all inspections align with expected APPA levels of service. Foster a positive atmosphere that encourages professional growth and skill development to create a culture of continuous development within your team.
Data Analysis and Reporting
Use the data generated by the inspections to identify trends in buildings, space types, etc. Generate detailed reports that are easily understood by the Custodial Operations Team.
Collaboration with Custodial Operation Teams
Present inspection data and trends to Custodial teams and leadership. Use the inspection results to provide actionable insights to help drive change to the existing Custodial program.
Required Qualifications:
Education: High School Degree or GED required.
Experience: Minimum of 5 years of related experience encompassing program management, quality control, data analysis, process improvement and/or custodial operations. A Bachelor’s degree may be considered in lieu of some experience.
Licensure: Valid Driver’s License with a positive points balance and at least 2 years of driving experience.
Skills: Proficient in computer skills related to emails, spreadsheets, presentations, and scheduling.
Preferred Qualifications:
Knowledge: Comprehensive understanding of APPA levels of care.
Experience: Significant experience in institutional custodial services or industrial hygiene. Two (2) or more years of formal supervisory/managerial experience.
More about the Organization:
Custodial Operations provides environmentally-friendly custodial services for the University's facilities, including academic, medical research, residence halls and faculty housing, and other public buildings across Grounds. The team proudly holds the prestigious Green Seal GS-42 certification, having been awarded the honor in 2013. The UVA Custodial team was the first higher education institution in Virginia, and third in the nation, to receive this certification.
Facilities Management supports the University of Virginia's wide range of academic, research, and patient care programs. With nearly 1,200 employees, Facilities Management incorporates the values of respect, integrity, stewardship, and collaboration into its service operations and internal programs. The organization is dedicated to service excellence and is responsible for the day-to-day operation, repair, and maintenance of UVA's buildings, infrastructure, and grounds as well as other University-owned and leased properties.
Anticipated Compensation: Starting at $60,000 annually, commensurate with qualifications and experience. Employees new to UVA eligible for a $2,000 sign-on bonus!
This is a full-time exempt position with UVA benefits. Employee benefits package highlights include:
22 days of paid time off, increasing with service; 18 paid holidays each year; and parental and community service leave
Health plan with options to meet healthcare and financial needs.
Retirement through the Virginia Retirement System.
Tuition and professional development benefits.
Employee wellness program featuring activities to earn up to $500/year.
Selected candidates will be required to complete all required background checks prior to the first day of employment.
Application Process:
Please apply online and search for R0069449. Internal applicants must apply through their UVA Workday profile by searching ‘Find Jobs.’ Complete an application online with the following documents:
Resume
Cover letter
Upload all materials into the resume submission field, multiple documents can be submitted into this one field. Alternatively, merge all documents into one PDF for submission. Applications that do not contain all required documents will not receive full consideration.
References will be completed via UVA’s standardized process SkillSurvey. A total of five references will be requested via SkillSurvey during the final phase of the interview process. A minimum of three is required.
For information regarding the position or the application process, please contact Jessica Speth, js9rk@virginia.edu.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex, pregnancy, sexual orientation, veteran or military status, and family medical or genetic information.