Quality Assurance Services Associate ( **Job Number:** QUA000013 ) **Description** **ABOUT THE COMPANY** AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores. **JOB PURPOSE** The Quality Assurance Services Associate at Azadea's Business Services is responsible for evaluating and ensuring the consistency of services provided by ABS, aligning them with company standards and complying with internal and external regulations. He/she will uphold comprehensive quality control of the company's products, focusing on reliability, performance, and meeting customer expectations. **RESPONSIBILITIES** + Assist in the implementation of the quality assurance framework throughout ABS. + Engage with relevant stakeholders to comprehend existing or necessary/requested policies. + Contribute to the creation of associated workflows, templates, and comprehensive process documentation. + Participate in documenting, tracking, processing, distributing, and archiving of controls in adherence to internal and external requirements. + Oversee the revision, review, and approval of Standard Operating Procedures (SOPs). + Update and manage logs and databases related to quality assurance operations, generating metrics as required. + Ensure that products and services align with the established standards set by the company. + Contribute to quality measurements aimed at tracking product improvement and the development of quality assurance standards and company procedures. **Qualifications** **LANGUAGE & TECHNICAL SKILLS** **Language Proficiency** + Fluency in English. + Fluency in French is a plus. **Technical Skills** + Proficiency in MS Office. **EDUCATION** Bachelor’s degree in Industrial Engineering, or Business Administration, or a related field. **EXPERIENCE** Zero to two years of experience in a similar role. **BEHAVIORAL COMPETENCIES** **Customer Focus** Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations. **Plans and Aligns** Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work. **Drives Results** Consistently achieves results, even under tough circumstances. For example, devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude. **Communicates Effectively** Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, pays attention to others' insights, advice, or instruction, grasping the main elements. Promptly shares relevant information with the right amount of detail. **Self-Development** Actively seeks new ways to grow and be challenged using both formal and informal development channels. For example, demonstrates strong commitment to own development by continuously updating knowledge, skills, and abilities. Shows strong enthusiasm for seeking learning opportunities. **Azadea Group is an Equal Employment Employer –** _All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws._ **Primary Location** : Jordan - SSC-Jordan Head Office **Schedule** : Full-time **Unposting Date** : Ongoing **Req ID:** QUA000013