Quality Assurance Specialist Location: Chatham, CA, N7M 5J4 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We are a company with a purpose, we believe in doing well by doing good and reinvesting in the communities we operate. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate Employees working in more than 40 countries worldwide. We are very proud of who we are and what we do. And of course, we are always looking for talented people to help us have a positive impact on our industry and beyond! About the role: Barry Callebaut is a global organization poised for growth; a company that has embraced the vision to delight its customers while out-performing its competitors, a business that is committed to sustainability, has innovation in its DNA, is a leader in complex manufacturing and supply chain solutions and is focused on being a best-in-class employer. Barry Callebaut seeks diverse and passionate people who thrive in a dynamic environment, focused on continuous learning, living BC’s Values, and of course, loving chocolate. The responsibility of the Quality Assurance Specialist is to perform day-to-day activities related to managing the Quality Assurance Program at Barry Callebaut, Chatham, Ontario, Canada. They must possess an in-depth knowledge of HACCP, food safety and quality management programs. They must be able to identify food safety risks in a food production environment, conduct and prioritize risk analysis, and work with production and management employees to drive root cause analysis and implementation of corrective actions. They must be able to work independently, make decisions and effectively represent the quality department. Key responsibilities include: + Actively monitors and maintains QA-directed programs, ensuring compliance with quality standards. + Tracks trends in QA programs and supports corrective actions to address issues. + Updates procedures and provides employee training as needed. + Supports the Environmental Testing Program's maintenance and execution. + Conducts audits, including GMP, ISO, and sanitation, to ensure operational compliance. + Prepares for and participates in third-party audits. + Prepares and submits QA reports, including NCRs, GMP, ISO, and customer complaints. + Collaborates with operations teams to investigate and resolve quality and food safety issues. + Conducts root cause analysis for customer complaints and ensures corrective actions are implemented and tracked. + Manages QA-related KPIs, including tracking complaints, reviewing production records, and handling non-conformance issues. About you: + College Diploma/University Degree with preference given to a Science discipline. + Minimum of two years of experience in a food manufacturing environment. + Certified PCQI is an asset. + Experience with FSSC 22000 is an asset. + High degree of computer literacy with excellent written and oral communication skills. + SAP experience is an asset. Barry Callebaut can offer you a challenging and dynamic international environment that includes a broad range of opportunities for personal growth and development. Apply for one of our interesting positions and start a great career in the wonderful world of CHOCOLATE. Barry Callebaut is an equal opportunity employer, committed to fair and accessible employment practices that attract and retain talented employees. Should you require accommodation during the recruitment process, please contact Human Resources at the Chatham site. At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we’ve experienced and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential and feel they belong. #oneBC - Diverse People, Sustainable Growth. If you want to learn more about Barry Callebaut, please find further information here. Were you missing anything in this job ad? Please share your feedback with us by clickinghere (https://app.talenthub.io/feedback/ad81b0fb66d2416990060452e7511e45?default\_lang=en) .