**Quality Assurance Specialist-iLIFE** **Job Details** **Job Location** iLIFE Main - Milwaukee, WI **Remote Type** Optional Work from Home **Position Type** Full Time **Travel Percentage** None **Job Shift** 1st Shift **Description** The Quality Assurance Specialist ensures accurate, efficient document processing for iLIFE programs. This position is responsible for a review and audit of high-volume information in various operational areas. This position reports to the Operations Manager. **Duties and Responsibilities:** + Audit Knowledge Lake program against FMS to ensure timesheets have been uploaded and processed in a timely manner. + Audit HR/Garnishment paperwork to ensure paperwork has been processed accurately. + Responsible for auditing various operational areas to include but not limited to: HR paperwork, time reports, mileage logs and vendor paperwork. + Review Customer Service Queue to ensure team members are taking calls and transferring calls to other departments when necessary. + Provides audit feedback regarding the errors, patterns and trends to management. + Provide audit feedback regarding the errors, patterns and trends to management. + Provide courteous and professional service in answering telephone inquiries. + Practice and promote safety in the work place. + Perform other related duties as assigned. **Qualifications** Minimum of a High School Diploma or GED required with an Associate’s Degree preferred. Two years of experience in a related field. Demonstrated flexibility in dealing with change and continuous efforts to improve processes. Ability to establish and maintain a positive working relationship with team members, clients and the public. Ability to maintain strict confidentiality and perform work with a high degree of accuracy. Ability to effectively utilize and/or learn both PC based and mini-computer software. Ability to coordinate work to meet deadlines. Knowledge of relevant bookkeeping/accounting principles. Ability to prioritize duties and function effectively in a multi-task environment. Ability to operate under and explain agency and departmental procedures and guidelines. The work environment can be busy and noisy. This is a high traffic department; there are many frequent interruptions and people seeking assistance in a wide variety of functions. Includes working in a normal office environment with frequent sitting as well as walking around office area. Use of office equipment such as copier, fax, phone, computer, etc. _This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position._ _The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position._ _CFI is an Equal Opportunity/Affirmative Action Employer and promotes a Drug Free Work Environment_