The Quality Assurance Specialist ensures accurate, efficient document processing for iLIFE programs. This position is responsible for a review and audit of high-volume information in various operational areas. This position reports to the Operations Manager.

Duties and Responsibilities:

Audit Knowledge Lake program against FMS to ensure timesheets have been uploaded and processed in a timely manner. Audit HR/Garnishment paperwork to ensure paperwork has been processed accurately. Responsible for auditing various operational areas to include but not limited to: HR paperwork, time reports, mileage logs and vendor paperwork. Review Customer Service Queue to ensure team members are taking calls and transferring calls to other departments when necessary. Provides audit feedback regarding the errors, patterns and trends to management. Provide audit feedback regarding the errors, patterns and trends to management. Provide courteous and professional service in answering telephone inquiries. Practice and promote safety in the work place. Perform other related duties as assigned.