JOB DESCRIPTION

Job Title: Quality Assurance Specialist

Department: iLIFE - Quality

Union or Non-Union: Non-Union

Exempt or Non-Exempt: Non-Exempt Workplace Classification: Remote

 

Job Purpose: The Quality Assurance Specialist ensures accurate, efficient document processing. This position is responsible for reviewing a high volume of work and auditing various operational areas. The Quality Assurance Specialist adapts to changing audit needs and focus, while contributing to iLIFE’s continuous quality improvement initiatives.

Reporting Relationships

Reports To: Quality Manager

Direct Reports: No direct reports

 

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

Audits documents against system entries to ensure they have been uploaded and processed in a timely and accurate manner, including but not limited to timesheets, HR paperwork, and vendor claims. Works with various software applications to monitor quality. Helps coach processors on errors when applicable. Provides audit feedback regarding the errors, patterns, and trends to the Quality Manager. Communicates with other iLIFE department leadership based on assigned workflows. Other duties as assigned