Are you a seasoned Quality Assurance professional seeking an exciting new challenge? Alorica Teleservices, Inc. is looking for a talented Quality Assurance Supervisor to join our dynamic team in Davao. In this full-time, on-site role, you will play a pivotal part in ensuring the delivery of exceptional customer service across our call center operations.

Key Responsibilities

Monitor and evaluate agent performance to identify areas for improvement and provide constructive feedback Conduct regular quality assurance audits and provide detailed reports to drive service excellence Lead coaching and training sessions to upskill agents and maintain high-quality standards Collaborate with the management team to implement quality initiatives and process enhancements Ensure compliance with relevant industry regulations and company policies Foster a positive and productive work environment that motivates the team to excel

What We're Looking For

Proven experience as a Quality Assurance Supervisor or Team Leader in a call centre or customer service environmentStrong analytical and problem-solving skills to identify and resolve quality issuesExcellent verbal and written communication abilities to provide effective feedback and trainingA talent for coaching and developing high-performing teamsProficiency in MS Office applications and familiarity with quality assurance softwareA collaborative mindset and the ability to work effectively within a fast-paced, dynamic environment

What We Offer

At Alorica Teleservices, Inc., we are committed to providing a supportive and fulfilling work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

Opportunities for career advancement and professional developmentComprehensive health insurance and wellness programsGenerous leave entitlements and work-life balance initiativesTeam-building activities and social events to foster a positive company culture