About this opportunity:
This is a key Leadership role within the Quality and Compliance Management, collaborating with the Head of Quality & Compliance and is responsible for leading and guiding the Quality & Compliance team for delivering the strategic Process needs of Managed Services for multiple Customers. This will be an ambitious role, covering 6000 handled service colleagues working in multiple geographical locations delivering to 50+ customers.
What you will do:
Planning and participation in external audits for SL Operate.Planning & execution of internal assessments in SL Operate.Development of improvement plans and follow-up from audits and assessments.Setting up EGMS core (Setting up Quality Management system for the assigned unit).Validating relevance of EGMS (QMS) local processes and instructions.Driving implementation of Quality plan within SL Operate to ensure the highest quality is maintained within our deliveries.Compliance Management: Maintain an up-to-date EGMS framework for SL Operate to ensure efficiency and scale in Ericsson operations and fulfilment of external requirementsQuality Management: Creating Quality improvement proposals and Defining implementation plans for Quality for SL-Operate and Communication of Quality-plan across SL Operate organization.
The skills you bring:
Having 12+ years of experience in Telecom from vendor and/or service provider and ISO 9001, 14001, 45001, 27001, 22301 implementation/ Audit experience.Education: B-Tech/MBA/Diploma Engineering or equivalent degreeCISA/CISM/CISSP certificate is plus and Six Sigma / Lean training and implementation experience.Existing MS Process knowledge and deployment and Quality experience (5+ years).Quality & Compliance Management experience (5+ years).Experience in Quality Improvement Management Processes & Techniques and OMM implementation & Assessment.What happens once you apply?
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DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: India (IN) || Noida
Job details: Process Manager (SD)
Job Stage: Job Stage 6
Primary Recruiter: Kajal Sharma