Overview Sustainment Quality Control personnel are responsible for defining, measuring, analyzing, improving and controlling controls for Operations and Maintenance Context. **Key Job Responsibilities:** + Ensure Computer Maintenance Management Systems (CMMS) are current and accurate with system hierarchy, SLAs, workflows and work forms established. + Ensure physical scope (Assets, locations) match what is reflected in CMMS. + Ensure all service orders are accurately and comprehensively filled out by technicians. + Ensure workmanship standards are established and implemented for corrective and preventive maintenance. + Ensure manuals, standard operating procedures, methods of operations, and process workflows are current and available at point of use. + Ensure personnel are trained and certified to perform corrective, preventive, and predictive maintenance. + Perform storeroom inventory audit to ensure the integrity of storeroom operations. + Trend, track, and report on performance metrics on corrective and preventive maintenance in relation to service level agreements. + Recommend and implement corrective and preventive actions to continuously improve sustainment activities. + Communicate with both internal and external stakeholders to gather issues related to sustainment performance and drive follow-up measures. + Work with maintenance managers and technicians to ensure customer satisfaction and improve service levels. + Develop, implement, review, and communicate site specific quality plans. + Facilitate collecting customer satisfaction survey results and driving follow-up measures. + Develop quality management systems on project compliant to ISO9001 and CMMI standards. Experience: + Excellent PC skills with proficiency in Microsoft programs + Excellent written and oral communication skills + Excellent problem solving, analyzing, and resolving skills + Ability to communicate at all levels of construction + Keen attention to detail + Experience working in a team-oriented, collaborative environment + Ability to read, interpret and review construction drawings and documents Other requirements + High School or GED with 10+ years of experience. Associate's Degree in related field with 8-10 years of experience. Example - Electrical, Mechanical, Structural, Civil, Systems, Construction Management, Business Management or relevant field of study + Clearable US citizen with ability to obtain a Yankee White & Top Secret with Federal Government Desired + Equipment operations and maintenance experience in a facilities management environment + BAS manufacturers, systems, and protocols such as, but not limited to; Alerton, ABB/Cylon, Tridium/Niagara, Distech, Honeywell, Novar, Carrier, Lynxspring, Strato Automation, Trane, Tracer Summit, Tracer SC, LONworks, BACnet/IP, BACnet MS/TP, BACnet/SC, MODbus-RTU & TCP, ARCnet, Profinet, etc. + Corrective, Preventive, Predictive Maintenance + SOP, MOP, EOP, and other facility operations and maintenance documentation + Reliability Centered Maintenance + Service Level Agreements + Training in basics of mechanical, electrical, and relevant equipment from a technical school or certifications received during training classes from industry vendors. Abilities: + Exposure to computer screens for an extended period of time. + Sitting for extended periods of time. + Reach by extending hands or arms in any direction. + Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard. + Listen to and understand information and ideas presented through spoken words and sentences. + Communicate information and ideas in speaking so others will understand. + Read and understand information and ideas presented in writing. + Apply general rules to specific problems to produce answers that make sense. + Identify and understand the speech of another person.