Quality Control Analyst (Danish Speaking)Posted 1 minute agoSalary circa €30-35k + BonusJob Reference: 36659

Leading iGaming Company revolutionising the industry on the lookout for a Quality Control Analyst (Danish Speaking)!

 

Be one of the first members to kickstart a new market team in Malta. Innovate with superb premises: Leverage the latest tech and work in a comfortable office space to deliver unparalleled entertainment experiences to millions of customers. Generous annual bonus & benefits package.

 

We are looking for a detail-oriented Quality Control Analyst (Danish Speaking) to join a growing team in the customer service department of a dynamic and innovative company. This role is crucial in ensuring consistent service quality, evaluating processes, and improving the skills of customer service agents to enhance overall customer experience.

 

Key Responsibilities:

Monitor communication across various channels (customer service, sales, inbound support). Evaluate agent performance and provide feedback for improvement. Participate in quality control projects and deliver assigned tasks. Analyze data and report insights to relevant teams. Coach agents on handling complaints and difficult cases.

 

Requirements:

2+ years of experience in customer support. Proficiency in MS Office. Strong command of English and Danish. Analytical mindset with great attention to detail. Experience in the gaming industry or quality control is a plus.

 

Perks:

Hybrid work model. Salary circa €30-35k 20+% bonus structure Mon-Fri only, fixed shifts, no evening/night shifts Health and life insurance. Continuous training and development opportunities.