Generates, stores, maintains quality data packets (QDPs) and electronic communication to customers. KEY RESULT AREAS: + Provides clerical support for Inspectors and Quality Engineers. + All quality documents are easily retrievable. + Quality documents and evidence of inspection results are organized and controlled. + First Articles and requests for deviations, concessions and nonconformances are processed in a timely manner. DUTIES AND RESPONSIBILITIES: + Maintain the record retention files on a daily basis. + Prepare data packages per QPR requirements. + Submit VRMRs (General Dynamics' electronic system), case records or concessions per the direction of the Quality Manager/Supervisor or the Quality Engineer. + Submit electronic First Articles per the direction of the Quality Manager/Supervisor or the Quality Engineer. + Maintain records of submittals to and approvals from customers for First Articles and nonconformances. + Keep electronic documents organized and purged as needed. + Scan quality documents for electronic archiving. + Retrieve data and sales orders from record retention as needed. + Accumulate data needed for statistical analysis. + Interact with customers as required. + Provide other administrative assistance as necessary such as coordinating customer / source inspection meetings. + Assume other responsibilities as assigned, including coverage for the front desk when needed. DESIRABLE KNOWLEDGE / EDUCATION: + High school diploma or GED required. + Minimum five years of experience in a quality support role within a manufacturing environment or minimum of an associate's degree in quality field and three years of related manufacturing based quality experience required. + Advanced skills with Microsoft Office Suite, including Microsoft Project required. + Ability to read blue prints, including geometric dimensioning and tolerancing. DESIRABLE EXPERIENCE/SKILL: + Demonstrated ability to work well in a team environment. + Well-developed verbal and written communication skills. + Proven problem-solving skills with ability to establish an effective course of action. + Proven participation and success in the area of continuous improvement. RELATIONSHIPS: + Demonstrates a highly cooperative demeanor with other employees and willingly takes the initiative to help others succeed. + Develop close working relationships with QC department team members and others. + Represents GTC with high degree of professionalism and integrity in building relationships with customers, suppliers, and co-workers. EOE M/F/D/V