Responsibilities:

· Handle inquiries from Sales team.

· Handle consumer/customer claims.

· Handle inquiries from customer, e.g. Product specifications, facility certifications, and guarantee letters.

· Contact vendors for any investigation upon consumer/customer claim.

· Monitor Federal Food Safety Regulation for the compliance, e.g. FDA, USDA, Seafood HACP and Proposition 65 in California.

· Support Product recall.

· Review and update food safety program.

· Support food safety activities and conduct internal audit.

· Communicate quality control information to relevant organization.

· In-house test for rice quality.

· Other duties as required to support on-going business needs

Skills & Qualifications:

· English language skills – Business fluency

· Japanese language reading and writing skills-Native

· Strong communication and interpersonal skills – required

· Experience in food industry - preferred

· In-depth knowledge of Asian cuisine

· Knowledge of HACCP – preferred

· Strong analytical skill

· Dependable work ethic

· Ability to work independently and in group settings

· Research skill

· Creative and flexible

· Strong management skills of time and tasks

· Intermediate ~ advanced computer skill of Windows and Microsoft.