Job Title:

QUALITY CONTROLLER & TRAINER

Job Description

Main responsibilities (Quality Assurance):

Conduct monthly quality monitoring checks of the team members in the Expedia account, Swedish and Danish markets;Ensure thorough and objective feedback based on quality monitoring and outline performance trends;Provide timely and regular reporting to TM and client on monitored results, trends and improvement/training needs;Continuously look for methods of QA process improvement in cooperation with TM and client;

Main responsibilities (Training/Coaching):

Conduct new hire trainings upon the business need. Follow through with each new hire from the beginning until the end of the training process to ensure their smooth start with-in the Expedia account;Conduct coaching/up-training or refresher training to existing employees in the department based on QA gaps, updates and news on the product.

Salary of 1900,- Euros/Gross

Location:

EST Tallinn Maakri 19/1, 10145 Tallinn

Language Requirements:

Danish (Required), Swedish (Required)

Time Type:

Full time

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