Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

The ideal candidate will have/be: Bachelor's or Master's degree in fields related to Quality, Quality Engineering, Industrial Engineering and Management, or similar areas.

Experience :

Fast moving manufacturing experienceExperience of leading problem solving initiativesAutomotive experience (nice to have)Experience in other functions (e.g. production, logistics etc.)Nice to have: minimum of 2 to 3 years of experience in quality-related roles, ideally in customer contact environments.

Skills and competencies

Good quality foundation (capability study, SPC, FMEA, problem solving methodology, Control Plan etc.)Strong analytical and proven team problem solving skills Continuous improvement attitudeEnglishMust be able to establish good customer intimacyAbility to anticipate customer issues and provide solutionsStrong communication and interpersonal skills Ability to provide advice to management teamStrong attention to detailStrong team playerRemains calm under pressureAutomotive customer knowledge; process techniques (e.g. welding)Your profile and competencies to succeed

The Quality Customer Contact is responsible for the interface between the customer and the plant for any quality matters. They represent the customer voice into the plant. Be in charge of getting customer’s approval for PPAP, deviation, transfer.
The main missions of the role are:

Be the main representative of the plant to the customer and represent the customer in the plantManage the residents or subcontractors (for delegated activities) at customer premises, if applicableOrganize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path,…) and ensure all validations as required by customer are completedReview and discuss customer quality resultsAudit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products, for external products, validate, with the SQA, the 8D from the supplierDefine and enforce the scale of customer voice within the plant (e.g. demerit products, PPM...) and implement / leads appropriate recovery plan with the plantDrives customer compliant resolution process, ensuring robustness of problem solving (8D) Ensure the correct escalation of the alert system in the Plant Ensures appropriate feedback to the customer: timing and robustness of 8D, presentation of results and progress.Check the control plan application in serial life production periodically.Can represent plant quality during the launch of new programsTrack all warranty claims Responsible for the approval of initial samples (change management) and boundary samplesPreserves physical initial and boundary samples if applicable of the product and archives the initial samples approval filesManages derogations with the customerHas the responsibility and authority to stop non conforming products, shipments and / or productionPerimeter: pre launch production to end of life.What we can do for you At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.