JOB SUMMARY

Under direct supervision, provides quality control direction and support to DENSO suppliers and
customers in a timely and professional manner. Includes on-site verification, identification of quality
concerns and reporting, along with supplier quality training as necessary.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

In conjunction with more senior engineers, plans, develops and implements techniques and programs to ensure that quality levels are maintained in accordance with the organization’s quality standards. Collaborates to establish specifications, controls and quality metrics, including participation in reviewing and/or creating PFMEA and Control Plans. Monitor, identify, fill-gaps as well as develop various controls to improve process and product quality. Perform internal and/or external process audits to quickly identify issues and develop countermeasures with various stakeholders. Monitor various data sources to identify, contain and lead resolution to process and product quality issues. Administer Material Alerts to track identified field and supplier issues.  Coordinate activities to implement countermeasures and track effectiveness.  Prepare reports and present to management. Coordinates product testing and teardown with quality testing technicians and develop resulting summary reports to management, customers and/or other stakeholders. Support various customers to resolve field inquiries and warranty issues. Develop effective communication and relationships with customers to ensure satisfaction with DENSO Quality. Lead intercompany activities to monitor and report on supplier quality metrics. Research, plan, develop and implement continuous improvement (Kaizen) programs. Effectively communicate with management, peers, customers, and other stakeholders on technical issues. Performs other duties as assigned.