We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Working Arrangement

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

Competitive Salary packages and performance bonusesDay 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-beingPerformance BonusGlobal network of industry expertsExtensive training resources

Job Description:

We’re looking for a Quality Engineer to join our Information Systems team at MBPS. In this role, you are expected to provide support for US business systems. The successful applicant must possess a good understanding of business process workflows, conducting functional testing support, handling defects, and performing root cause analysis in support of solutions of various US insurance applications. The role includes the ability to collaborate with product owners, business stakeholders, delivery leads, actual users from the business during the user acceptance testing phase, including an analytical skillset to visualize, articulate, and solve problems and make decisions that are sensible and based on available information. Sufficient knowledge of business process workflows is required to effectively lead, coordinate, implement and provide solutions for projects, initiatives, issue resolutions, with an end-to-end knowledge of business systems.

Have the skills and knowledge for the job? Learn more about the opening below!

Key Responsibilities:

Test design, test case development and test execution for assigned user stories working on a scrum agile squadLiaise with value stream key stakeholders, including product owners, delivery leads, business users, in providing resolution to reported defects, analyze business process workflows and support root cause analysis or participate in working session where applicableMaintain consistent processes and templates, documentation and audit requirements, and testing tools and strategiesEngaging on and challenging requirements while designing and supporting test solutions based on technical knowledge of applicationsSupport a wide variety of systems from a quality engineering perspectiveEnvironment issues triage and resolution managementRemain current on industry quality engineering standards, technologies, approaches, and methodologiesConsistently apply the concept of continuous quality engineering and/or agile process improvementSupport user acceptance testingProvide extended hours support when required

Qualifications:

High School/Senior High/Vocational Course/1-year completed in a Bachelor's program with relevant work experience of at least 2 years; Bachelor's Degree holders are welcome to applyCandidate must have at least 2 - 3 years of experience as a business systems or quality engineer or any other related IT engineering discipline. Ability to set up and run automated testing (or willingness to upskill within 6 months)College/University graduate (Computer Science or related discipline is preferred) or with previous related work experienceAbility to rapidly learn new technologies and business functionsExcellent analytical, presentation, and communication (oral and written) skills to work with technical and non-technical audiencesResults-oriented, high energy, and self-motivatedGood problem-solving abilities and analytical skillsCollaborative attitude, willingness to work with team members; able to participate in agile ceremonies, share skills and methodsAbility to work EST hours, 8:00am – 5:00pmInsurance industry knowledge preferred but not requiredAmenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)Shift Schedule (Night 8:00 PM-5:00 AM PHT or 9:00 PM – 6:00 AM PHT): Amenability to work on the assigned schedule (dependent on business need)Minimum Skills to Hire/Must Haves:Agile Platforms JIRA or RallySelenium Webdriver, Eclipse, GitHub(or other automation scripting tools or willingness to upskill within 6 months)Build management and integration tool, such as Team City Microsoft Office Tools

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.