Job Description
Support customer return investigation and technical report writing. Lead troubleshooting activities and investigations. This position involves working with customers on quality concerns, including corrective actions, line support, and defect reduction. The role may involve developing poka-yokes to improve quality. Some electronic/electrical troubleshooting of products is also preferred. You will gather data for reporting and present directly to customers for resolution.
ResponsibilitiesSupport customer return investigations and write technical reports.Lead troubleshooting activities and investigations.Address quality concerns with customers, including corrective actions and line support.Develop poka-yokes to improve quality.Perform electronic/electrical troubleshooting of products.Gather data for reporting and present findings directly to customers.Essential SkillsQuality control and quality assurancePPAP and APQPProblem-solving and root cause analysisCorrective actions and line supportCustomer-facing experienceReporting skillsAdditional Skills & QualificationsBS in Engineering (Electrical preferred, but Mechanical or other related fields considered)Proficiency in Microsoft Office (PowerPoint and Excel)Ability to present in front of othersPreferred: Experience with MinitabGeneral knowledge of automotive manufacturing qualityUnderstanding of electronic assembly and testing proceduresAbility to read and understand electrical blueprintPay and Benefits
The pay range for this position is $31.00 - $35.00
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Harrodsburg,KY.
Application Deadline
This position will be accepting applications until Jan 7, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & InclusionAt Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.