**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It With Pride.** You lead the plan-do-check-act (PDCA) process of the site quality management system and report results to the quality section manager. **How you will contribute** You will support elements of the site’s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, internal audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and serve as a key contact for food regulatory agency inspection and contacts management. **What you will bring** A desire to drive your future and accelerate your career and the following experience and knowledge: + Relevant experience in a laboratory. + Working efficiently on a team + Flexibility and adaptability to meet customer/business requirements + Attending to detail and following written instructions + Communicating effectively, verbally and in writing + Project management and working on multiple activities at the same time + MS office applications **More about this role** The Quality engineer in QCMS (Quality Chain Management System) will be responsible for maintaining and improving the organization’s quality, food safety, in compliance with legislation, internal policies and external standards. You will support elements of the site’s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and external documentation, preparing for internal and external audits, effective PDCA cycles and CAPA system management and management review. In addition, you will coordinate the eQCMS bi-annual review, handle consumer complaints from start to finish, and IL6S QM pillar journey in the site. **What you need to know about this position:** + Track and report KPI’s to management on a regular basis. + Analyze quality performance KPIs using statistical and analytical tools and methods. + Ensure all products are complies with Mondelez Quality Standards by developing and monitoring the CTQs and CTPs using SPC tools. + Lead and train Trace/Recall ensuring compliance with Mondelez Special Situations Management and audit requirements. + Support for Hold/Release documentation and dispositioning of products. + Ensure all specification/KPI/QCMS/FSSC/ISO plans are maintained and updated/approved as required. + Establish systems to ensure compliance and effective implementation of the Mondelez Quality Policies, Sanitation Manuals, and Mondelez HACCP Approaches. + Lead the development of new quality documents and maintenance of the documented Quality systems to assure compliance with corporate requirements. + Create the technical SOPs for the processes based on the R&D recommendations. + Support the manufacturing process to remove risks that may lead to consumer harm or dissatisfaction, regulatory adverse comment and/or damage to the Mondelez brands by applying and monitoring the necessary control points. + Support resolving consumer/ customer product and package complaints through root cause analysis. + Support all internal and external inspections/auditing visits. Support audit preparation activities and complete necessary reports. + Own and lead the CAPA (Corrective Action Preventive Action) quality policy for the site which includes the facilitation of the process of root cause analysis and preventive actions investigations including the evaluation of the preventive action effectiveness. **What extra ingredients you will bring:** + Documentation and Reporting: Manage the organization, updating and archiving of IMS Quality related documents. Maintain and improve the Integrated Management System (IMS) documentation. + Legislative and Management System Compliance: Contribute to the compliance with legislative and regulatory requirements relevant to the company’s operations, food safety & quality standards (e.g. FSSC 22000, ISO 9001 standards and other applicable standards, e-legislation etc.) and consumer requirements. Track and ensure the timely renewal of legal and system certifications. + Audits and Inspections: Responsible for yearly plan and tracking of internal audits and preparation for external audits and inspections (e.g, certification audits) and MDLZ internal audits. Address audit findings by implementing corrective, preventive, and improvement actions. + Corrective and Preventive Actions: Investigate non-conformities and lead the implementation of corrective and preventive measures. + Consumer & customer complaints: Handle complaints by ensuring they are recorded, investigated, resolved and tracked. Analyze complaints to identify trends, implement corrective actions, while maintaining documentation for audits and reporting. + Plant owner for traceability: Ensures product traceability by maintaining and updating traceability system, monitoring processes, ensuring compliance with requirement. + Training and Support: Provide training and guidance to employees on quality and food safety processes. Support teams in meeting IMS-related goals and initiatives. + Own SWP of QM Pillar and drive continuous improvement initiatives to enhance processes and systems. **Education / Certifications:** Bachelor's Degree in Engineering (Production, Mechanical or Chemical) **Job specific requirements:** + 3-4 years of experience + Experience in the use of statistical concepts in the control of manufacturing operationsMinitab knowledge is a plus. + Ability to analyze data, proven record demonstrating ability to effectively problem solve + Strong Continuous Improvement mindset and Project leadership skills + Strong communication skills and a desire to coach and develop a team through one-on-one conversations + Have strong time management skills + HACCP knowledge **Work schedule: Full time** No Relocation support available **Business Unit Summary** **Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.** Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. **Job Type** Regular Supply Chain Quality Assurance Product Quality, Safety and Compliance At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.